Complaint #187 Stake Casino India

Deposit not credited in my account live support is not responding

By Manish49718

1 year ago

I had deposited 5 k inr on 31 may on my stake account which has not been credted on my account the deposit failed and my money was debited and its not refunded till now its more than 20 days. The cusyomer support is not responding . Please provide assistance as 5000 inr is a big amount for me.

Transaction id - 2723852884
Utr no. - 486094383009
Third party reciever upi id - elurunaveen@kbl
Sender upi id - manishkumar4312@ybl
Date of transaction - 31/05/2025

Disputed Casino Stake Casino India

Reason Amount not credited

Amount ₹5000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Stake Casino India

• Representative

1 year ago

Dear Manish49718,

Thank you for your patience during this time.

Your transaction is currently under investigation with our Payment Provider, and we are awaiting their response.
Please note that since this process involves an external company, we are unable to expedite it.
However, we will keep you informed as soon as we receive any further updates.

We appreciate your understanding.

Kind regards,

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Hi, I have withdrawn 19080 INR on 23 July 2026. The withdrawal id is 3596588138. I have still not received the funds in my account. Please help me get back my funds. I have attached my account statement too. I have complained on their complaint portal too but I have not received an appropriate resolution.

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Deposit of 20,000 INR was made Transaction ID: 3593646371 and I sent payment through Upi and money was sent to payment provider but my account didn't credit. I was told to wait 24 hours after that I placed inquiry in which they say that we didn't receive any money and they told me to contact my bank for reversal. But thing is my bank says money has been sent successfully and if there is any issue its on receiving end. I can provide all details of transaction like UTR, bank statement. Stake isn't helping they again and again say only one thing to get reversal from your bank. Password for Bank Statement is 3441000100057357.

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Money debited from account but not credited in Stake Account

On 21st July,2026 at approximately 1.27 PM, I deposited ₹20000 to my Stake account via UPI/Paytm.

- The transaction was confirmed successful on Paytm/my bank, with UTR number [620237674083].

- When I entered this UTR number on Stake's platform to verify the deposit, it showed "Payment Verified Successfully."

- Despite this, the amount has not been credited to my Stake account balance.

I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

Since the payment has been independently confirmed as successful by my bank/Paytm and verified by Stake's own system, I am requesting that AskGamblers help facilitate either:

1. Crediting the missing amount to my Stake account, or

2. A full refund to my original payment method

Stake account username: <removed>

Registered email: <removed>

Thank you for your assistance in resolving this matter.

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Stake withholding 10441 INR withdrawal

I made a withdrawal of 12,212/-INR ON 16/07/2026
but after your fees deduction originally i expect to recieved INR 11601/-INR instead of this amount i recieved only 1160/- INR please check and transfer my pending amount this is totally not good
Thanks

Withdrawal Date: 16/07/2026 12:00 AM IST
Withdrawal ID: [3584087238]
Requested: ₹11,601 INR
Received: ₹1,160 INR
Short Amount: ₹10,441 INR
UTR for ₹1,160 credit: [283422301976]

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Action Needed:
1. Create ticket immediately and share Ticket ID
2. Process pending ₹10,441 within 24 hours
3. Assign senior agent to this case

If no resolution in 24 hours, I will escalate to consumer forum.

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Dear Sir,

My Stake username is rajroshan316.

22 days ago, I placed a withdrawal of 6080 INR ID- 3547754387

and 5035 INR ID - 3547570749

Till now, they have not sent my withdrawal; they have always sent me the UTR of both payments, which have not come into my account.

I asked their support center, and they are not helping me, replying the same message again and again.

I sent an email to their payment team, but they are also not helping me. I am tired of live support and sending mail to them.

My humble request to you, sir, is to kindly look into this matter and help me to resolve it, please. I also sent them all the required details and my bank statement, but they are still not resolving my case.

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Dear AskGamblers Support Team,

I hope you are doing well.

I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

The transaction IDs are:

3564538048

3564491452

I kindly request that you investigate these transactions and help ensure that the deposits are either credited to my Stake account or refunded if the transactions were unsuccessful.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

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I have contacted Stake’s customer support multiple times through live chat and other available channels, but I have received only automated responses or no meaningful assistance. No clear explanation has been provided for the delay, nor has any expected resolution time been communicated.
This is completely unacceptable, as the funds have been deducted from my Stake account but have not reached my bank account. I request an immediate investigation into this matter and the prompt release of my funds. If the withdrawal has failed, the amount should be refunded to my Stake account without further delay.
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⚠️ My experience with Stake support.

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After the investigation, instead of completing the withdrawal, the funds were returned to my Stake account as INR.

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I contacted support and requested one of the following:

* Enable a one-time INR withdrawal, or

* Convert the returned INR balance to USDT so I could withdraw via crypto.

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