Complaint #194 Stake Casino India

Amount Debited but Not Credited to Stake Account

By Harvinder

1 year ago

Dear Stake Support,

I am writing to report a payment issue related to a recent transaction made to Stake.

On 03 June 2025 at 06:39 PM, I made a payment of ₹1,051.58 using PhonePe UPI to the following recipient:

Paid to: RIYANSHI LADIES CORNER

UPI ID: riyan79927756@barodampay

Transaction ID: T2506031839498630272170

UTR: 472948404739

Debited From: Mohit (linked to Yes Bank via PhonePe)

The transaction was marked successful, and the amount has been debited from my bank account. However, the same amount has not yet been credited to my Stake account.

Please look into this issue and resolve it at the earliest. I have attached the transaction screenshot for your reference.

Let me know if you require any further details.

Thank you,

Disputed Casino Stake Casino India

Reason Amount not credited

Amount ₹1051.58

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Stake Casino India management acted in accordance with their Terms and Conditions.

The disputed transaction was remitted to an alternative recipient, and there was no fault in the casino's actions. The AskGamblers Complaint Team strongly advises you to contact your bank and request a chargeback.

Based on the abovementioned information, the AskGamblers Complaint Team decided to reject the case.

Harvinder

1 year ago

But from my account the amount has been debited and you said that stack do not get money from transaction id that I had given to you.

AskGamblers

• Support Team

1 year ago

Dear @Harvinder,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear Harvinder,

The payment provider has investigated the Transaction ID 2731094460 and concluded that the funds have not been received. This suggests that the transaction may not have been fully processed by your bank. As we do not have any record of this transaction reaching our payment provider, we are unable to intervene or provide further assistance from our side.

In order to resolve this, we advise that you contact your bank directly. Your bank will be able to trace the transaction and provide information on its status or initiate a refund request, if appropriate.

We appreciate your understanding.

Kind regards,

Stake Casino India Complaint Stats

Resolved 174 / 174

Avg. Amount $269

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Stake Casino India Complaints

See all complaints for this casino

Stake withholding 10441 INR withdrawal

I made a withdrawal of 12,212/-INR ON 16/07/2026
but after your fees deduction originally i expect to recieved INR 11601/-INR instead of this amount i recieved only 1160/- INR please check and transfer my pending amount this is totally not good
Thanks

Withdrawal Date: 16/07/2026 12:00 AM IST
Withdrawal ID: [3584087238]
Requested: ₹11,601 INR
Received: ₹1,160 INR
Short Amount: ₹10,441 INR
UTR for ₹1,160 credit: [283422301976]

Live Chat refusing to provide Ticket ID. [email protected] not responding for 3 days.

Action Needed:
1. Create ticket immediately and share Ticket ID
2. Process pending ₹10,441 within 24 hours
3. Assign senior agent to this case

If no resolution in 24 hours, I will escalate to consumer forum.

81h left

₹10,441

Withdrawal amount not received in my bank

Dear Sir,

My Stake username is rajroshan316.

22 days ago, I placed a withdrawal of 6080 INR ID- 3547754387

and 5035 INR ID - 3547570749

Till now, they have not sent my withdrawal; they have always sent me the UTR of both payments, which have not come into my account.

I asked their support center, and they are not helping me, replying the same message again and again.

I sent an email to their payment team, but they are also not helping me. I am tired of live support and sending mail to them.

My humble request to you, sir, is to kindly look into this matter and help me to resolve it, please. I also sent them all the required details and my bank statement, but they are still not resolving my case.

75h left

₹11,700

Withdraw not Received

My withdrawal transaction id is 3570746232. Withdrawal was made on 8th july. In stake support i was provided UTR number and receipt of transaction but payment hasn't reflected in my account. UTR number can be tracked by sender's bank account, not by me or my bank account.
I can insure that I haven't received payment. I am attaching my bank statement for your reference. I am also attaching receipt provided to me in stake support. I am also providing screenshot of stake withdrawal page so you can see other withdrawal being received in bank statement.
Please look into it this issue and solve the issue as soon as possible.

Resolved

₹4,370

Request for Assistance Regarding Pending Deposit Transactions

Dear AskGamblers Support Team,

I hope you are doing well.

I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

The transaction IDs are:

3564538048

3564491452

I kindly request that you investigate these transactions and help ensure that the deposits are either credited to my Stake account or refunded if the transactions were unsuccessful.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

Resolved

₹1,000

Deposit not received

I have deposited 500 ruppes into stake and the deposit is still not been credited and they are saying that we did not receive the payment,the third party vendor is scamming stake and people depositing money, moreover it is stake's problem by trusting this scam third party vendor for INR deposits, please refund the money or add the INR in my stake account < sent to the casino >

40h left

₹500

My amount Is basically locked

⚠️ My experience with Stake support.

I initiated an INR withdrawal, which remained pending for approximately 28 days.

After the investigation, instead of completing the withdrawal, the funds were returned to my Stake account as INR.

The issue is that my account is already in Banking Disabled mode, meaning I cannot withdraw INR.

I contacted support and requested one of the following:

* Enable a one-time INR withdrawal, or

* Convert the returned INR balance to USDT so I could withdraw via crypto.

However, I was informed that they cannot enable INR withdrawals and also cannot convert the balance to cryptocurrency.

They know that my INR is blocked, then why the hell did they return my money In inr in my Stake wallet instead of crypto to simply just LOCK My money

As a result, my funds remain in my account, but I currently have no practical way to access them.

I hope Stake reviews this case and provides a fair solution because customers should not be left with funds that are effectively inaccessible.

If anyone from the Stake team can assist or escalate this matter, I would appreciate your help.

My ID - Klaus51386

Resolved

₹10,000

Deposit not received since 72 hours

> I am submitting this complaint against Stake Casino India regarding a deposit of INR 2,000 that has not been credited to my account even after more than 72 hours.

Stake Transaction ID: 3541325682
UTR Number: 617232876328

The payment amount was successfully debited from my bank account, but the deposit has still not been credited to my Stake account. I have contacted Stake support multiple times through email and submitted enquiries with all the required information and payment proof, yet the issue remains unresolved.

As evidence, I have attached proof showing that the payment was successfully sent for INR 1,999.56, which is the exact amount generated by Stake's payment system/barcode for this INR 2,000 deposit. I have also attached a screenshot of the system-generated payment barcode/QR page provided by Stake before payment was made, which clearly shows the same amount of INR 1,999.56. In addition, I have attached the payment receipt and transaction confirmation from my bank.

These documents clearly demonstrate that the payment was made exactly as instructed by Stake's payment system and that the funds were successfully transferred.

Despite providing all of this evidence, Stake closed my enquiry and advised me to request a chargeback from my bank. However, this is not a practical solution, as chargebacks or payment disputes can only be initiated within a limited period after the transaction as per RBI'S guidelines. More than 72 hours have already passed, and no chargeback or refund can now be issued through my bank.

I have made every reasonable effort to resolve this matter directly with Stake, but I have not received any meaningful assistance or resolution. As a result, I am left with no option but to seek help from the AskGamblers Complaint Service.

I respectfully request that AskGamblers investigate this matter and assist in ensuring that my deposit is either credited to my Stake account or refunded in full.

Thank you for your time and assistance.

Resolved

Withdrawal not received yet from 1 week

This casino is now frustrating me, my withdrawal is still pending and the casino support team doesn’t reply, first they replied saying to wait till turn around time and now they are not replying and neither the money is sent its 15200 inr pending from last week. I am trying to connect with them but no response they are just not willing to resolve the issue

Resolved

₹15,200

Withdrawal amount still not credited in bank account after 3 business days

Withdrawal Amount still not credited in bank account after 3 business days

Transaction details: Date: 6/11/2026

-₹8,340.00

Status: Successful transaction id :3522739201

Account email: < sent to the casino >

Account phone number: removed User id: < sent to the casino >

Please resolve the issue at the earliest

Resolved

₹8,340

Pending withdrawal of 8075

Dear AskGamblers Team,

I am requesting your assistance regarding an unpaid withdrawal from Stake Casino India.

I submitted a withdrawal request for INR 8,075 on 4 June 2026, but I have still not received the funds. I have contacted the casino's support multiple times and complied with all their requests, yet the issue remains unresolved.

I have exhausted all available options with the casino and possess complete evidence, including withdrawal records, transaction history, and communication with support.

I have even added screenshot response from bank saying they don't have record of the UTR provided by stake.

Also, You can see my previous withdrawal of 5700 which shows in my bank statement but not the 8075.

I kindly request that AskGamblers investigate this matter and help facilitate the payment of my pending withdrawal.

Details:

* Casino: Stake Casino India (https://stake.ac/)

* Username: < sent to the casino >

* Withdrawal Amount: INR 8,075

* Withdrawal Date: 4 June 2026

Thank you for your assistance.

Regards,

Resolved

₹8,075