Complaint #134 Stake Casino India

Amount 1310 INR not credited to my Stake account

By Rinku19942

1 year ago

Respected Sir/Madam,

I am writing to bring to your attention that a payment of ₹1,310, made on 04 May 2025 at 03:24 PM, has not yet been credited to my Stake account associated with the Stake ID: Rinku19942.

Below are the transaction details for your reference:

Transaction Amount: ₹1,310

Payment Made To: Sahil Enterprises

UPI ID (Receiver): bom250401305518@mahb

Paid From: Amit Jaiswal

UPI ID (Sender): 8423671716@ptyes

Bank: Union Bank of India (Account ending in 9857)

UPI Reference Number: 284368503553

Transaction Date & Time: 04 May 2025, 03:24 PM

I have also attached the proof of payment for your verification. I kindly request you to look into this matter and ensure that the amount is credited to my Stake account at the earliest.

Please let me know if you require any further details or documents to process this request.

Thank you for your assistance.

Sincerely,

Disputed Casino Stake Casino India

Reason Amount not credited

Amount ₹1310

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Rinku19942,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required information has already been sent to the Stake Casino India team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required information or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear Rinku19942,

Could you please provide us with your Stake transaction ID? This information can be found by navigating to your account, then to 'Transactions,' 'Deposits,' and 'Local Currency': https://stake.com/transactions/deposits/banking.
Once we have this information, we will be able to address your inquiry.

We appreciate your understanding.

Kind regards,

Stake Casino India Complaint Stats

Resolved 182 / 182

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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I am filing this complaint regarding a UPI deposit of ₹19,997.98 made to Stake on 7 June 2026. The amount was successfully debited from my bank account, but it was not credited to my Stake wallet.

Transaction details:
Amount: ₹19,997.98
Date: 7 June 2026
UTR: 652400504495
Stake Transaction ID: 3515240124

I contacted Stake Finance regarding this issue. Stake initially stated that they had not received the payment and advised me to contact my bank.

I subsequently contacted my bank and requested an investigation. My bank contacted the beneficiary bank regarding the transaction. According to the information provided by my bank, the chargeback request was rejected because the beneficiary bank confirmed that the beneficiary account had been credited manually after reconciliation.

Therefore, there is a discrepancy between Stake’s statement that the funds were not received and the information provided by the banking side that the beneficiary account was credited after reconciliation.

I have already provided the transaction details and followed the instructions given by Stake, but the issue remains unresolved.

My request is that Stake investigate this transaction with its payment provider/reconciliation team using the UTR 652400504495 and either credit ₹19,997.98 to my Stake account or provide clear evidence showing where the funds were ultimately credited.

I am attaching the relevant email correspondence and banking evidence supporting my claim.

I kindly request AskGamblers to assist in mediating this unresolved payment dispute.

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I made a withdrawal on 22/07/2026

And yet I haven't received it in my bank or had it refunded back to my stake account.

Stake live support shared with UTR number told me to contact with bank and I did. I visited my banking branch and shared the UTR number provided my stake support. Bank staff clearly told me to contact sender as they haven't no payment received with this UTR/refference number.

After that stake asked me to share my bank statements to payment stake email. And since then almost a week has passed and I see no update and no response from stake payment email.

I'm really worried about my money now. I have never faced this type of problem with stake ever despite a old stake user.

I'm requesting stake team and Askgamblers Team to solve my issue. Tell your payment provider to process my withdrawal or refund the balance to my stake account.

Amount - 19000 INR (20000-1000 fee)

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I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

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2. A full refund to my original payment method

Stake account username: <removed>

Registered email: <removed>

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I hope you are doing well.

I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

The transaction IDs are:

3564538048

3564491452

I kindly request that you investigate these transactions and help ensure that the deposits are either credited to my Stake account or refunded if the transactions were unsuccessful.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

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