Complaint #400 Stake Casino India

20000 INR deposit not credited after 28 days payment debited and still pending

By Shyammm333

4 months ago

I am filing a complaint against Stake regarding a deposit that has not been credited to my account despite being successfully debited from my bank account.

Deposit Details:

- Amount: 20,000 INR
- Date: 3rd April 2026
- Time: 09: 19PM
- UTR: 699940471339

The amount was successfully debited from my bank account (₹19,999.88 processed via UPI), and the transaction was completed at 09:20 PM. However, the deposit is still not credited to my Stake account and remains in "pending" status.

It has now been more than 28 days, standard processing time for deposits is usually a few hours to a maximum of 3 days.

Platform Discrepancy Issue:
While making the deposit, there is a clear mismatch in the amount processed and displayed:

- Intended deposit: ₹20,000
- Processed amount: ₹19,999.88

This indicates a possible issue with Stake’s payment system or their Indian payment provider, which may be causing such delays and discrepancies.

Support Response:
I have sent multiple emails and raised an escalation on 4th April 2026 at 09:22 PM. However, I have not received any proper resolution.

The only response I receive is that the issue is with their third-party payment provider and that I should keep waiting. No proper timeline or resolution has been provided.

This is unacceptable because:

- The funds have already been debited from my bank account
- The deposit is still not credited after 28+ days
- Stake continues to delay resolution by shifting responsibility to a third-party provider
- There is a visible discrepancy in transaction amount

Supporting Evidence:
I have attached:

- Bank/UPI transaction screenshot showing successful payment and UTR
- Stake account screenshot showing deposit pending
- Email communication with support

I request AskGamblers to kindly investigate this matter and help ensure that my deposit is either credited to my Stake account or refunded immediately.

Account Username: shyammm333
Registered Email: ssshyammm333@gmail.com

Supporting Evidence:

I have attached all relevant screenshots, including:

- Bank/UPI transaction proof showing successful debit and UTR
- Stake account screenshot showing the deposit as pending
- Email communication with support

Additionally, I have also attached a live video recording clearly demonstrating the issue and the discrepancy/glitch on the platform.

These proofs clearly show that the payment was successful from my side, but the deposit has not been credited to my account.

Disputed Casino Stake Casino India

Reason Amount not credited

Discussion

AskGamblers

• Support Team

4 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Stake Casino India

• Representative

4 months ago

Dear Shyammm333,

We appreciate your patience while this was being reviewed.

As confirmed via the relevant escalation ticket, the payment provider has reviewed Transaction ID 338****490 and advised that the funds were not received on their end. Since there is no record of this transaction reaching the provider, we're unfortunately unable to take further action from our side.

To move this forward, we recommend reaching out to your bank directly. They will be in the best position to trace the payment, provide an update on its status, or initiate a refund if applicable.

If your bank is unable to resolve the matter, you may ask them to escalate the case in line with RBI regulations so it can be reviewed by the appropriate team.

Thank you for your patience and understanding.

Kind regards,

AskGamblers

• Support Team

4 months ago

Dear Stake Casino India,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Shyammm333

4 months ago

Hello AskGamblers Team,

I would like to provide additional evidence regarding my complaint.

As requested, I am attaching my official bank statement for the date 03 April 2026 along with the transaction screenshot.

The transaction of ₹19,999.88 with UTR 699940471339 was successfully debited from my bank account. The bank statement clearly shows that the payment was completed and not reversed back to my account.

This proves that the funds were successfully transferred from my side.

However, the casino claims that the funds did not reach them, which indicates an issue with their payment provider or third-party processor.

I have already contacted my bank, and they have confirmed that the transaction is successful from their end.

I kindly request you to review the attached evidence and assist in resolving this issue, as the responsibility lies with the operator to track and credit the funds.

Looking forward to your assistance.

Thank you.

Stake Casino India Complaint Stats

Resolved 186 / 186

Avg. Amount $259

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Stake Casino India Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 89 out of 89 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

Stake Casino India Complaints

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Stake marked the withdrawal as successfully processed and provided me with a payment voucher containing UTR 601572987784.

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I have contacted Stake support and, as instructed, emailed their Payments team at [[email protected]](mailto:[email protected]) with my bank statement and the payment voucher. However, the withdrawal remains unresolved.

I am requesting that Stake investigate the UTR with its payment provider and either provide verifiable proof that the funds were actually credited to my SBI account or return/reprocess the ₹39,900 withdrawal.

I have attached the relevant withdrawal receipt, payment voucher, bank statement, and communication with Stake as evidence.

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Under Stake's regulatory framework, a technical breakdown of an automated payment gateway does not give the operator the right to permanently trap or forfeit a verified player's money.

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I am filing this complaint regarding a UPI deposit of ₹19,997.98 made to Stake on 7 June 2026. The amount was successfully debited from my bank account, but it was not credited to my Stake wallet.

Transaction details:
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Date: 7 June 2026
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Stake Transaction ID: 3515240124

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I have already provided the transaction details and followed the instructions given by Stake, but the issue remains unresolved.

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I am attaching the relevant email correspondence and banking evidence supporting my claim.

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Stake account username: <removed>

Registered email: <removed>

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