Stake Casino - I have 45k in my stake account but cannot withdraw it

Dear Stake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

It's been a week already stake casino please reply to my complaints 🙏🏻

Dear Hidden2307 and AskGamblers Complaint Team,

To clarify, the user's account has restrictions imposed by the third-party payment provider, not directly by Stake. These restrictions resulted from a chargeback initiated by the complainant.

To attempt to resolve this, the user needs to cancel the chargeback and provide us with proof of cancellation. We can then escalate the matter to the payment provider and explore the possibility of enabling withdrawal for the remaining balance.

It's important to reiterate that the account restrictions were not imposed by Stake, but by the third-party payment provider as a direct result of the chargeback initiated by the user.

We appreciate your understanding.

Kind regards,

Please explain it to me in some simple terms what does chargeback means and how did that got initiated and how can I cancel it please help me I'll do it right away 🙏🏻. I understand stake is not the one who has put the restrictions so please just help me with this once and I'll be really grateful.
Tell me how do I cancel the chargeback and I'll do it right now .

Dear Hidden2307,

In simple terms, a deposit chargeback is a process where a cardholder disputes a transaction with their bank or credit card company to get their money back. This can only be initiated by the account holder. If a chargeback has been requested or completed, the cardholder can usually cancel it by contacting their bank or credit card company and withdrawing the dispute. The exact process for canceling a chargeback may vary depending on the financial institution, so it's best to contact them directly for specific instructions. Therefore, as you requested the chargeback, we kindly request that you contact your bank to cancel it and provide us with proof of cancellation.

We appreciate your cooperation.

Kin regards,

I guess my mistake I made the mistake of complaint and chargeback. Although it was instantly rejected and cancelled by default. I have attached the proofs below

The proofs of the chargeback being rejected.

Dear Hidden2307,

We have escalated the matter to the payment provider to explore the possibility of enabling withdrawal for the remaining balance. We will inform you as soon as we receive a response.

We appreciate your understanding.

Kind regards,

Thank you so much and please let me know whenever I can withdraw the money I'll do it asap just reply to this and I'll do it as soon as possible. Really appreciate your service.

How will I know when the money I have in my stake account is available to withdraw?