Stake Casino - I deposited 10k inr in my stake account but the money never reached the account

Has been a long time but the support team never respond nor do they helping with the refund process

Dear Stake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGambler,

We are aware that the player's registered username and email can be found within the notification email sent automatically, but we were unable to find it. Therefore, could you kindly provide us with the above information so we can attend to the complaint?

Kind regards,

< personal information removed >

Dear Stake Casino,

We sent the player's details via private message.

Dear Kshaqib and Askgambler,

Thank you for providing the additional information.

The referenced transaction (2146189217) does not match the provided payment proof.
Could you please confirm if the payment proof is correct?

Kind Regards,

Hey stake casino i can confirm the payment prof is current i have attached the payment proof from my upi aap it has time and date on which the payment was made. It has been a really long time and i haven't got my money back i am really disappointed by how stake casino handled this matter and keeps denying my refund.

Dear Kshaqib,

After communicating with our payment provider, we discovered that the provided transaction proof does not belong to your account. The transaction (2146189217) should be associated with UTR number (425435691947). Please provide the correct transaction proof for verification.

We appreciate your cooperation.

Best regards,

Hey stake casino this is the utr 4897692162094 of the transaction of 10k inr kindly check with ur payments team

Dear Kshaqib,

Our relevant team confirmed that the transaction (2146189217) is linked to the UTR number (425435691947) which means the provided payment proof is incorrect.
Please provide the correct payment proof for the transaction with the UTR number (4897692162094).

Thank you.

Regards,