Casino Complaints

I cannot withdraw funds using INR


2 years ago

I have an account on stake. My username is simarjeet01. Stake have blocked my INR withdrawal of Rs.11264.27. It's been past 2 days I cannot deposit or withdraw funds using INR. I have contacted there chat support number of times, but always keeps on telling me that the INR withdrawal method has been disabled by third party payment provider and tells me to use crypto. I do use crypto now, but what about my INR funds which I have earned.

They are lying in my stake account since days. I just can't leave them on the site. The INR withdrawal works for all my friends who use stake. I have even asked the Indian people of the stake chatroom and they said INR withdrawal works for them. I requested them if you don't let me withdraw at least convert those INR funds into USDT crypto currency. They dent that too.

I'm attaching you the screenshot of my account with INR balance remaining in it and the error which it shows while doing a withdrawal. Kindly help me with this.

Disputed Casino Stake Casino India
Amount ₹11264.27

Discussion

User name

Dear @Simarjeet01,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear AskGambler Team,

We would like to inform you that we have contacted the user, and he has successfully withdrawn his INR funds from his account. Additionally, we have reiterated that due to restrictions imposed by the third-party payment service provider, INR transactions are not available. As this restriction is set by the third-party, we are unable to change it. However, the user can still freely deposit and withdraw cryptocurrency.

We trust that this information will bring closure to this case.

Kind regards,
User name

Dear Stake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Stake Casino India Complaint Stats

Resolved 193 / 193
Avg. Amount $258
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Stake Casino India Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 95 out of 95 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Stake Casino India Complaints

See all complaints for this casino
Delayed payment from the casino

Stake.com Withdrawal Issue — ₹38,000 Still Unresolved After a Week

Casino: Stake.com

Issue: Withdrawal not received; account placed under review

Amount in question: ₹38,000

Withdrawal ID: 3733798334

Date initiated: 11 October 2026

Current status: Awaiting review and resolution

Complaint

I am seeking assistance with an unresolved withdrawal issue with Stake.com.

On 11 October 2026, I initiated a withdrawal of ₹40,000. The payment documentation I received showed ₹38,000, and Stake support explained that ₹2,000 had been deducted as transaction fees. However, the ₹38,000 never reached my bank account.

I contacted Stake support several times and followed their instructions. I provided my bank statement, transaction screenshots, withdrawal details, and the additional information requested by their Payments Team.

After further communication, I was informed that my account would be placed under review and that, once the review was complete, the amount would be reprocessed to my bank account. I was also told that the review could take between 2–3 days and a couple of weeks. During this period, I would not be able to log in to my account or place bets.

It has now been approximately a week, and I am still waiting for a clear update on the status of my funds and the review process.

I understand that payment investigations and account reviews can take time. I have cooperated with the requests made by the support team and submitted the documentation requested from me. However, the continued uncertainty about my money has become concerning.

What I am requesting

1. A clear update on the current status of my account review.

2. Confirmation that my withdrawal is being processed and that the funds have been accounted for.

3. A realistic estimated timeframe for the funds to reach my bank account.

4. Confirmation that I will receive progress updates through my registered email address.

I am not looking to create unnecessary conflict. I simply want my funds returned and a clear explanation of what is happening.

I hope Stake's Payments Team can resolve this matter promptly and provide a definitive update.

Withdrawal reference: 3733798334

Thank you to anyone who can offer guidance on the appropriate next steps.

Status solved Resolved
₹38,000