Stake Casino - Deposit not credited nor refunded

Dear Stake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Stake Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello Askgambler and Hanmayo14,
​
We appreciate your patience.

As explained by our support team, our payment provider informed us that your funds did not arrive from your bank, meaning we are unable to locate them. Unfortunately, in this case, we need to ask you to contact your bank directly for a refund and further assistance.

Thank you for your understanding.

Kind regards,

I have contacted my bank and they responded that the fund has been transferred to specified account. So they can’t initiate refunds from their side. I had paid the money to the account as per the Stake website has requested . Now its been almost a month since I deposited. I have already experienced deposit issues with the website and received deposit after 10 days .Its not the first time . I would like to know whats the next procedure or next step for this issue .

Dear Hanmayo14,

We sincerely regret to learn of your recent experience on our platform and greatly appreciate your cooperation and patience throughout this process.

It is important to note that we have sent a message to the email address registered to your account, requesting additional information that needs to be provided to our payments team. Kindly follow the instructions outlined in that correspondence.

We thank you in advance for your prompt attention to this matter and remain available for any additional assistance you may require.

Kind regards,

I have sent all the details u guys asked for to the specific mail again .

Dear Hanmayo14,

As advised by our Payments team, we have escalated this issue to our Processor team and are currently awaiting their response. Since this process involves an external company, we are unable to expedite it. However, we will keep you informed as soon as we receive any further updates.

We appreciate your patience.

Kind regards,

Sure …i will be waiting for your response

Dear Hanmayo14,

As communicated by our team in the message sent to your account's registered email, it appears that this transaction did not reach our payment provider. Therefore, could you kindly provide a written confirmation from your bank stating that the funds have not been returned to your account? Once we receive this document, I will contact the relevant department again.

We appreciate your continue cooperation.

Kind regards,

Can i get the statement or bank details stating that u have not received my deposit????…..u guys should have proof that u haven’t received my deposit right ?? Can u guys share me your statement on 28 of august where i could check if u guys received or not ???