Complaint #52 Stake Casino India

Stake Casino - Deposit delayed since Feb 13th

By Hasins

1 year ago

Message on forum

I made a payment of INR 6800 on February 13, 2025, but the money was deducted from my bank account immediately and hasn’t reached my stake account. Despite waiting for an hour, which was the longest time any deposit had ever taken, the money remained unavailable. I contacted Stake through email, and they acknowledged that they don’t have the payment details since they use a third-party payment provider for INR transactions. I’ve been contacting them daily via email, but they consistently state that they have no information and will get back to me if they do.

Disputed Casino Stake Casino India

Reason Amount not credited

Amount ₹6800

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Hasins,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear Hasins,

The payment provider has investigated Transaction ID 2461125642; their systems indicate that the transaction has not been received. This suggests that the transaction may not have been fully processed by your bank.
As we do not have any record of this transaction reaching our payment provider, we are unable to intervene or provide further assistance from our side.

In order to resolve this, as our support team mentioned 7 days ago, we advise that you contact your bank directly. Your bank will be able to trace the transaction and provide information on its status or initiate a refund request, if appropriate.
We appreciate your understanding.

Kind regards,

Hasins

1 year ago

transaction ID 2461125642

Stake Casino India

• Representative

1 year ago

Dear Hasins,

Could you please provide us with your Stake transaction ID? This information can be found by navigating to your account, then to 'Transactions,' 'Deposits,' and 'Local Currency': https://stake.com/transactions/deposits/banking.
Once we have this information, we will be able to address your inquiry.

We appreciate your understanding.

Kind regards,

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Stake Casino India Complaints

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Withdrawal of 19080 not received

Hi, I have withdrawn 19080 INR on 23 July 2026. The withdrawal id is 3596588138. I have still not received the funds in my account. Please help me get back my funds. I have attached my account statement too. I have complained on their complaint portal too but I have not received an appropriate resolution.

94h left

₹19,080

Deposited money 20k not received

Deposit of 20,000 INR was made Transaction ID: 3593646371 and I sent payment through Upi and money was sent to payment provider but my account didn't credit. I was told to wait 24 hours after that I placed inquiry in which they say that we didn't receive any money and they told me to contact my bank for reversal. But thing is my bank says money has been sent successfully and if there is any issue its on receiving end. I can provide all details of transaction like UTR, bank statement. Stake isn't helping they again and again say only one thing to get reversal from your bank. Password for Bank Statement is 3441000100057357.

Resolved

Money debited from account but not credited in Stake Account

On 21st July,2026 at approximately 1.27 PM, I deposited ₹20000 to my Stake account via UPI/Paytm.

- The transaction was confirmed successful on Paytm/my bank, with UTR number [620237674083].

- When I entered this UTR number on Stake's platform to verify the deposit, it showed "Payment Verified Successfully."

- Despite this, the amount has not been credited to my Stake account balance.

I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

Since the payment has been independently confirmed as successful by my bank/Paytm and verified by Stake's own system, I am requesting that AskGamblers help facilitate either:

1. Crediting the missing amount to my Stake account, or

2. A full refund to my original payment method

Stake account username: <removed>

Registered email: <removed>

Thank you for your assistance in resolving this matter.

Resolved

Stake withholding 10441 INR withdrawal

I made a withdrawal of 12,212/-INR ON 16/07/2026
but after your fees deduction originally i expect to recieved INR 11601/-INR instead of this amount i recieved only 1160/- INR please check and transfer my pending amount this is totally not good
Thanks

Withdrawal Date: 16/07/2026 12:00 AM IST
Withdrawal ID: [3584087238]
Requested: ₹11,601 INR
Received: ₹1,160 INR
Short Amount: ₹10,441 INR
UTR for ₹1,160 credit: [283422301976]

Live Chat refusing to provide Ticket ID. [email protected] not responding for 3 days.

Action Needed:
1. Create ticket immediately and share Ticket ID
2. Process pending ₹10,441 within 24 hours
3. Assign senior agent to this case

If no resolution in 24 hours, I will escalate to consumer forum.

Resolved

₹10,441

Withdrawal amount not received in my bank

Dear Sir,

My Stake username is rajroshan316.

22 days ago, I placed a withdrawal of 6080 INR ID- 3547754387

and 5035 INR ID - 3547570749

Till now, they have not sent my withdrawal; they have always sent me the UTR of both payments, which have not come into my account.

I asked their support center, and they are not helping me, replying the same message again and again.

I sent an email to their payment team, but they are also not helping me. I am tired of live support and sending mail to them.

My humble request to you, sir, is to kindly look into this matter and help me to resolve it, please. I also sent them all the required details and my bank statement, but they are still not resolving my case.

88h left

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Withdraw not Received

My withdrawal transaction id is 3570746232. Withdrawal was made on 8th july. In stake support i was provided UTR number and receipt of transaction but payment hasn't reflected in my account. UTR number can be tracked by sender's bank account, not by me or my bank account.
I can insure that I haven't received payment. I am attaching my bank statement for your reference. I am also attaching receipt provided to me in stake support. I am also providing screenshot of stake withdrawal page so you can see other withdrawal being received in bank statement.
Please look into it this issue and solve the issue as soon as possible.

Resolved

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Request for Assistance Regarding Pending Deposit Transactions

Dear AskGamblers Support Team,

I hope you are doing well.

I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

The transaction IDs are:

3564538048

3564491452

I kindly request that you investigate these transactions and help ensure that the deposits are either credited to my Stake account or refunded if the transactions were unsuccessful.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

Resolved

₹1,000

Deposit not received

I have deposited 500 ruppes into stake and the deposit is still not been credited and they are saying that we did not receive the payment,the third party vendor is scamming stake and people depositing money, moreover it is stake's problem by trusting this scam third party vendor for INR deposits, please refund the money or add the INR in my stake account < sent to the casino >

Resolved

Withdrawal not received since 5 days and no customer support

Iam filing this complaint against Stake Sportsbook regarding my INR withdrawal, which has still not been credited to my bank account despite more than 3 days having passed since I requested the withdrawal.
I have contacted Stake’s customer support multiple times through live chat and other available channels, but I have received only automated responses or no meaningful assistance. No clear explanation has been provided for the delay, nor has any expected resolution time been communicated.
This is completely unacceptable, as the funds have been deducted from my Stake account but have not reached my bank account. I request an immediate investigation into this matter and the prompt release of my funds. If the withdrawal has failed, the amount should be refunded to my Stake account without further delay.
I expect a prompt resolution to this issue. If this matter is not resolved immediately, I will be compelled to escalate it further with the relevant consumer protection and regulatory authorities.

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My amount Is basically locked

⚠️ My experience with Stake support.

I initiated an INR withdrawal, which remained pending for approximately 28 days.

After the investigation, instead of completing the withdrawal, the funds were returned to my Stake account as INR.

The issue is that my account is already in Banking Disabled mode, meaning I cannot withdraw INR.

I contacted support and requested one of the following:

* Enable a one-time INR withdrawal, or

* Convert the returned INR balance to USDT so I could withdraw via crypto.

However, I was informed that they cannot enable INR withdrawals and also cannot convert the balance to cryptocurrency.

They know that my INR is blocked, then why the hell did they return my money In inr in my Stake wallet instead of crypto to simply just LOCK My money

As a result, my funds remain in my account, but I currently have no practical way to access them.

I hope Stake reviews this case and provides a fair solution because customers should not be left with funds that are effectively inaccessible.

If anyone from the Stake team can assist or escalate this matter, I would appreciate your help.

My ID - Klaus51386

Resolved

₹10,000