They pay then they don't

I am making a complaint here now because I have talked to support more than 10 times in the last week.

They keep telling me they'll email me, but I never hear back.

I won $2000 on March 12th, and they paid me. I won $2003 on March 16th, and they never sent it. Then I won $3000 on March 21st, and they paid fast. However, they still owe me $2003 because they never paid me.

I even tried to get an ID number for my bank info, and they won't give it to me.

This casino was one of my favorites, and I have spent thousands here, but they don't care.