Unfair confiscation of big win

Hi, my name is < name removed >

3-4 months ago I registered on the site sportsbetting.ag . I replenished my account with Bitcoin currency for $ 618 . I've been betting on sports, mostly just basketball, I really love the NBA.

After I won some money, I requested money from the account for withdrawal. They refused me right away, I called their number and I was informed that I need to pass verification (confirm my identity ). The next day I sent my documents

1.Photo ID both sides

2.Selfies with ID

3.Bank statement

I was told that processing the documents would take 48 hours at most.

Alas (it has already been 3 months, support sportsbetting.ag he says that my account is under review, and that 's what they say every da . Please help me, this is a company that holds my money for the purpose of its interests.

I didn't do anything, I didn't win large sums so that I could be checked for so long. I placed the usual bets of $ 200-400 , provided the documents as soon as they were asked, I fulfilled all the conditions .

Hi I entered the $20000 Blackjack Tournament on Sportsbetting.ag and I placed in 2nd place which comes with a prize of $450 dollars as long as you spend $20 within the past 30 days. I had spent $22 at 11:07pm on the 6th of January. I joined the tournament at 11:37pm on the 6th the tournament was supposed to run until 12:00am on the 7th but said it ended around 11:40ish pm on the 6th but also still had the countdown clock counting down until it should have actually ended at 12:00am.

I was already in Second place so I was okay with the $450 I would be receiving but wanted to make sure nothing was wrong since there were several things that were odd that I've never witnessed before like a couple other tournaments having end times at 11pm instead of 12am like they ALWAYS are. I contacted CS 3 times and they assured me I would be receiving the prize within 48hrs... Until the next day when they said I deposited $20 at 12:08 pm...

I have screenshots of every detail including my deposit confirmation from the site itself that shows 11:07. I have sent evidence with direct proof to them the after time until they no longer can come up with a reason I guess so they haven't responded back.

I believe they knowingly changed the times to try to prevent me from being eligible, however I don't think they expected me to have carefully documented every detail like i did.

I am opening this complaint, only after having tried and failed to communicate, or settle this with SportsBetting.

I opened an account on 11/10/2022, made some deposits, and played a random selection of slots they offer. I ended up on a hot streak, at one point having my balance hit around $25,000.

I ended up losing roughly $4,000 - $5,000 and submitted a payout request for $20,000 via bitcoin. This request was reviewed and denied in less then an hour, and I was told to contact their support/security by calling their number from the phone attached to the account.

This was no problem, and I quickly called and began answering questions. After a couple minutes of answering basic questions, the tone and demeanour of the agent quickly shifted. I was placed on hold for a brief amount of time and when he returned, the conversation was apparently over, as he said that he had no more questions, and to send my documentation to their support, so that I could get verified and request a withdrawal.

This entire interaction start-to-finish was between five - ten minutes. When I sat back down at my pc, I clicked to a new page, I quickly became aware that my balance was now $0.01. Assuming this must be due to the $20,000 request still being pending or something, I quickly jump right back on live support, and speak with an agent, who informs me that there is no error, my balance is now $.0.01

I am informed that I somehow spent $20,000 in the casino, while I was speaking to support to get my payment set. Since this never happened, and I know for a fact that I did not somehow manage to wipe out my entire balance, while being verified, I requested basic pieces of information, which would clearly show the mistake was not on my end, and whatever is happening, it is not coming from me.

- I requested the transaction/history log of my recent game play. This is something I believe every online casino has, especially a large name like Sportsbetting, but I am in repeatedly told that it is impossible to retrieve this data.

- This transaction log has been the only thing I requested from Sportsbetting, and for reasons unknown to me, this is virtually impossible to receive this.

- I asked how it would be possible to wager and lost around $20,000 on a slot game that has a max bet of $20 - $25. They offered no explanation, or interest in this, and told me nothing besides "you wagered and lost, we cannot provide any logs"

I have repeatedly contacted support, security, and anyone else who may have been able to help, but I received nothing but responses weeks later, telling me their team looked into it, and they can see nobody logged into my account from a different IP address, and they cannot provide any documents, nor can they help me.

I never told them I thought someone logged in to my account and lost that money, because they time frame + the amount lost would be impossible.

The session cookies provided when you login to your account, seem designed to be used not just by sportsbetting, but maybe also the providers of some of their various slot games.

Months later, I still have not received any answers, only what feels to be a cover up, or stonewalling. If I lost $20,000 in five minutes, why could the log not be provided showing how this is possible?

I deposited at Sportsbetting because of the high ranks, reviews, and posts around the internet, which seemed to offer credibility to this brand. However, I feel as though I was misguided regarding the credibility of this sportsbook.

I would like to see my betting activity for that time period, and explained why the transaction history log on my account right now is not showing the $20,000 that was removed.

I request to receive my original payout of $20,000 via bitcoin.