Complaint #8 Spinzwin Casino

Not received withdrawal from May

By Megan L.

2 weeks ago

On may 26th I made a withdrawal of £162. This was approved, however I did not receive the money, I sent my bank statement to them to prove I had not received this. They said they have escalated the situation to see weather the funds have gone or if they will be sent back to them. They said this will take a few days, but it’s taken a week and I just get the same message when checking up. I haven’t received my money and id like it.

Disputed Casino Spinzwin Casino

Reason Delayed payment

Amount £162

Discussion

AskGamblers

• Support Team

1 week ago

Dear @Megan1006,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spinzwin Casino

• Representative

1 week ago

Thank you for your message. Based on the latest information available to us, there is currently a strong possibility that the funds will be successfully transferred and credited to your account by the end of this week.

We are actively monitoring the process and remain committed to ensuring a successful resolution. Should there be any unexpected issues or delays, we will provide you with an update as soon as possible.

We appreciate your patience and understanding while we work to bring this matter to a close.

Megan1006

• United Kingdom

2 weeks ago

I have just received this on spinzwin online chat (see image)
Can you confirm the money will be in my account by the end of this week ( as you had previously said) as this message says they are unsure when it will land.

Megan1006

• United Kingdom

2 weeks ago

Still not received my money, however I am aware you’ve said it should be with me by the end of the week coming, so I will update once that has happened.

Spinzwin Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $1,497

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Spinzwin Casino Complaints

See all complaints for this casino

Delayed withdrawals process

I got told once my account was verified they would speed up my matter and sipped up my withdrawals

They have not done this they have now told me I have to wait until Monday for them to be processed but I’ve waited long enough for all my withdrawals to be processed they were very u helpful and false promises I have read some bad reviews about them holding peoples winnings longer than necessary please help me as I am really scared they are not going to pay me my winning funds. They told me they would push this matter and speed this up for me and as soon as my accounts been verified they would process my funds they have not done this I will also send you another picture of my verified documents on my account

Resolved

£1,675

Delayed $2,000 withdrawal

Withdrawal of money is not drawn since March 14 (2 000 $).

At the appeal to support service I was told that withdrawal of money will be on March 18. Then on March 19. Today (19) told that sent my request in relevant department.

According to their rules withdrawal of money makes 3 working days. If the casino delays payment that why to deceive the player.

Resolved

$2,000