Complaint #1 Spinzwin Casino

Delayed $2,000 withdrawal

By Marik C.

7 years ago

Message on forum

Withdrawal of money is not drawn since March 14 (2 000 $).

At the appeal to support service I was told that withdrawal of money will be on March 18. Then on March 19. Today (19) told that sent my request in relevant department.

According to their rules withdrawal of money makes 3 working days. If the casino delays payment that why to deceive the player.

Disputed Casino Spinzwin Casino

Reason Delayed payment

Amount $2000

Discussion

AskGamblers

• Support Team

7 years ago

Dear @marikcool,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Spinzwin Casino

• Representative

7 years ago

Dear @Marikcool,

We are very sorry to hear that our services do not meet your expectation.

Please note that we had to go through our internal procedures while reviewing your withdrawal which may take some additional time. In no way was this made as an attempt to delay any of your withdrawal processing, or to hold any of your funds.
Our customer support has asked for your understanding and cooperating in the matter which was greatly valued. As I can see your withdrawal was paid from our side on 22/3/2019

Best Regard,
SpinzWin.com

Spinzwin Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $2,138

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

Spinzwin Casino Complaints

See all complaints for this casino

Delayed withdrawals process

I got told once my account was verified they would speed up my matter and sipped up my withdrawals

They have not done this they have now told me I have to wait until Monday for them to be processed but I’ve waited long enough for all my withdrawals to be processed they were very u helpful and false promises I have read some bad reviews about them holding peoples winnings longer than necessary please help me as I am really scared they are not going to pay me my winning funds. They told me they would push this matter and speed this up for me and as soon as my accounts been verified they would process my funds they have not done this I will also send you another picture of my verified documents on my account

Resolved

£1,675