Complaint #11 Spinoloco Casino

Unable to verify at spinloco due to sumsub issue and no responses to documents sent in twice

By Ami H.

16 hours ago

Hello,

Have been trying to verify my account at this casino for 2 weeks. I didn't want to start a complaint but unfortunately I am being given the runaround and basically lied to.

The casino accepts players from Ireland. It uses sumsub for KYC. Which I have used many many times. However they have not configured it correctly. As attached. I am not able to select UK&Ireland for my passport so I cannot upload it.

I have raised this numerous times with the chat over 2 and a half weeks, who just say it has been passed to the team and they will get back to me. They never do. I was asked to send my docs in via email. I did this twice and two weeks go by with no response?

The casino only seems to respond to people here, so I'm hoping this causes a more senior manager to resolve this.

Disputed Casino Spinoloco Casino

Reason Verification issues

Discussion

79 hours left for Spinoloco Casino to respond.

There are no replies at the moment.

Spinoloco Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $99

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

Spinoloco Casino Complaints

See all complaints for this casino

i wrote and asked for self exclusion but they still lets me play

Wrote to them 2025-02-20 and told them that I had a gambling addiction and that i wanted to close my account, still I can deposit and play at their site so now i lost another 100 usd to them even though i have askes them to close and block my account.

This is unfair and they prey on weak people suffering from gambling addiction. They break the rules of their license and if i am not compensated for my lost money I will need to contact their license holder

Resolved

$100

Cancelled approved withdrawal

I submitted all KYC documentation which were approved on Sunday, and proceeded to request a withdrawal. After 48 hours, they processed and approved my withdrawal. After another 48 hours, I hadn't received payment yet. I got in touch, and they said there were some technical issues and they would keep me posted. They never kept me informed and discovered they refunded my withdrawal.

They are now asking for detailed bank statements, even though they had approved everything else I sent previously. I've sent them proof of deposit, etc, including screenshots of my bank app with my name, iBAN and account number on display. I also offered to send them pictures of my bank card, but they won't accept anything.

I feel like they are coming up with excuses not to pay out even though my withdrawal was approved.

Resolved

€150

Missing deposit over a week now

Hey,

I made a deposit with jeton to the site, but after a week it's not credited. Only says deposit was cancelled. I asked Jeton and they confirmed it has been sent. Casino is useless all the time. I don't know what else to do than this. It shouldn't take this long to contact jeton as they have support online 24/7. So I think they are lying. The amount is only 20€, but in principle I want it back.

Resolved

€20