i wrote and asked for self exclusion but they still lets me play

Dear @Sweden82,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Please note that you requested the closure of your account on 21/02/2025 via email. On the same day, you received a response with the necessary form for account closure. To date, we have not identified receipt of the signed document.

We would like to clarify that, this document is part of the account closure process.

However, as an exceptional measure, your account has already been permanently closed and cannot be reactivated.

We sincerely apologise for any inconvenience caused and remain available to support you.

If you feel that your gambling behaviour may be becoming problematic, we strongly recommend that you seek free professional support from the following organisations:

* Net Nanny: [www.n­etn­ann­y.c­om]­(ht­tp:­//w­ww.n­et­nan­ny.com)
* Cyber Patrol: [www.c­ybe­rpa­tro­l.c­om]­(ht­tp:­//w­ww.c­yb­erp­atr­ol.com)

Additionally, you can find further information on responsible gambling here:
[https­://­www.be­gam­ble­awa­re.o­rg­/sa­fer­-ga­mbl­ing­/](­htt­ps:­//w­ww.b­eg­amb­lea­war­e.o­rg/­saf­er-­gam­bling/)

Or take a self-assessment test here:
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Gambling Therapy also provides support and advice to anyone negatively affected by gambling. The service is available in multiple languages: [www.g­amb­lin­gth­era­py.o­rg­](h­ttp­://­www.ga­mbl­ing­the­rap­y.org)

Dear all,

This complaint has been reopened as per Spinoloco Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Spinoloco Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.