Complaint #1 Spinoloco Casino

Missing deposit over a week now

By Niklas K.

1 year ago

Hey,

I made a deposit with jeton to the site, but after a week it's not credited. Only says deposit was cancelled. I asked Jeton and they confirmed it has been sent. Casino is useless all the time. I don't know what else to do than this. It shouldn't take this long to contact jeton as they have support online 24/7. So I think they are lying. The amount is only 20€, but in principle I want it back.

Disputed Casino Spinoloco Casino

Reason Amount not credited

Amount €20

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Xmastree,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spinoloco Casino

• Representative

1 year ago

Dear Client,

We understand your concerns regarding the deposit, and we sincerely regret any inconvenience caused. However, we want to clarify that this issue was resolved some time ago, though the update was not reflected here earlier.

Thank you for your understanding.

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per Spinoloco Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

1 year ago

Dear Spinoloco Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Spinoloco Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $99

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

Spinoloco Casino Complaints

See all complaints for this casino

i wrote and asked for self exclusion but they still lets me play

Wrote to them 2025-02-20 and told them that I had a gambling addiction and that i wanted to close my account, still I can deposit and play at their site so now i lost another 100 usd to them even though i have askes them to close and block my account.

This is unfair and they prey on weak people suffering from gambling addiction. They break the rules of their license and if i am not compensated for my lost money I will need to contact their license holder

Resolved

$100

Cancelled approved withdrawal

I submitted all KYC documentation which were approved on Sunday, and proceeded to request a withdrawal. After 48 hours, they processed and approved my withdrawal. After another 48 hours, I hadn't received payment yet. I got in touch, and they said there were some technical issues and they would keep me posted. They never kept me informed and discovered they refunded my withdrawal.

They are now asking for detailed bank statements, even though they had approved everything else I sent previously. I've sent them proof of deposit, etc, including screenshots of my bank app with my name, iBAN and account number on display. I also offered to send them pictures of my bank card, but they won't accept anything.

I feel like they are coming up with excuses not to pay out even though my withdrawal was approved.

Resolved

€150