Complaint #7 SpinFever Casino

Won 2425 euro and got my account closed without reason

By batosara98

1 year ago

Hello,

I am writing you again, I won at this site and got my account blocked before I tried to withdraw the money/

I didnt do anything wrong, I played with a bonus, respected the rules, and wagered the requirements sum.

They sent me an email asking for one thing by one, which I provided every time.

Passport and selfie with it, after that proof of address, after that proof of deposit, after they put me to go in front of my house to make a selfie and all of these things.

AND I PROVIDED ALL OF THEM.

My problem is not the security check because I provided everything they asked for, but the fact that they just wait days and days to reply and days and days to ask for other things, which seems now that they just keep wasting the time to not give me my funds. Now I waited more than a week without any response...

I'll ask AskGamblers to help me with this situation.

Disputed Casino SpinFever Casino

Reason Verification issues

Amount €2425

Discussion

AskGamblers

• Support Team

1 year ago

Dear SpinFever Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

SpinFever Casino

• Representative

1 year ago

Hi again @Batosara98,

While we fully understand this has been a long winded process, we kindly ask you to bear with us and fulfil the final requirement requested by the relevant team, as you stated, the Skype verification call.

We can assure you this will be the final verification step to resolve your case in it's entirety.

The call can be conducted on your mobile phone and should be a very short call.

Thank you once again for your patience and cooperation,
SpinFever Customer Support Team

batosara98

1 year ago

They keep sending me emails about the skype verification despite my answer to them... Please help me.

batosara98

1 year ago

Hello, they asked for a skype call

" You should show your documents during Skype verification. The call can be held during our working hours: Monday – Friday, 6:00-14:00 UTC TZ. You can check the actual UTC time by following the link: https://time.is/en/UTC."

I cant do that since Im working Monday - Friday between these hours.

Please AskGamblers , help me out.