Complaint #2 SpinFever Casino

Tournament winnings not credited 1000 EUR

By Manuel H.

2 years ago

Hello Spinfever Casino, hello Askgamblers,

unfortunately I have to submit this complaint. I finished the weekly cash race, which has ended last Wednesday 25th of October 2023, in first place with about 32.000 points. The price money is 1000 Euros cash. Until now, the money has not been credited into my account.

I contacted the casino via contact form and Email but I did not get any response from the casino.

I hope you can help me with that case.

Disputed Casino SpinFever Casino

Reason Other

Amount €1000

Discussion

AskGamblers

• Support Team

1 year ago

Dear SpinFever Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

manuelha

• Nordrhein-Westfalen • 1 reviews

1 year ago

This is the answer of your Support regarding to the email I send with „Askgamblers“ in subject…I think this makes no sense, the support does not know anything. So let’s solve it right here right now…

Dear Manuel,

Sorry, but could you please clarify the question?

Best regards
Spinfever Casino Support

manuelha

• Nordrhein-Westfalen • 1 reviews

1 year ago

Hi there. I do not understand why this complaint should not be solved here at Askgamblers, because this platform is made for that, but ok, I send an email as you wanted me to do and additionally I sent a message at your homepage contact form, because the chat does not work. Now I‘m looking forward to your response.

SpinFever Casino

• Representative

1 year ago

Dear Manuelha,

We acknowledge that this complaint is long overdue.

First and foremost, please accept our sincere apologies for the considerable delay in addressing your complaint from last year. This was an oversight on our part, and I completely understand if it has caused you any frustration or inconvenience.

Given the sensitive nature of the information involved, we are unable to handle this complaint on this platform.

We kindly ask that you send us a direct email, to Support@spinfever.com including the link to your complaint and using "ASKGAMBLERS" as the subject line. This will allow us to properly investigate the issue and assist you further.

Thank you for your understanding.

The SpinFever Support Team

SpinFever Casino Complaint Stats

Resolved 1 / 3

Avg. Amount $3,495

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

SpinFever Casino Complaints

See all complaints for this casino

Won 2425 euro and got my account closed without reason

Hello,

I am writing you again, I won at this site and got my account blocked before I tried to withdraw the money/

I didnt do anything wrong, I played with a bonus, respected the rules, and wagered the requirements sum.

They sent me an email asking for one thing by one, which I provided every time.

Passport and selfie with it, after that proof of address, after that proof of deposit, after they put me to go in front of my house to make a selfie and all of these things.

AND I PROVIDED ALL OF THEM.

My problem is not the security check because I provided everything they asked for, but the fact that they just wait days and days to reply and days and days to ask for other things, which seems now that they just keep wasting the time to not give me my funds. Now I waited more than a week without any response...

I'll ask AskGamblers to help me with this situation.

Unresolved

€2,425

Disabled account and confiscated winnings

I've made a deposit on Spin Fever casino and I've received a welcoming bonus. After wagering the bonus I have submitted all the documents for the verification of my account as requested on the website and also I have requested a withdrawal of my winnings in the amount of 6280 EUR. In the next day I tried to log in into my account in order to check the status of my account verification and of the withdrawal request but I received an error sayings that my account was disabled. I have immediately contacted the casino support and they have motivated that I am no longer allowed to enter the cassino or access my account and windings because my account is closed by the decision of the administration. I have requested an explication but they refused to provide a reason claiming that they are not obligated to state a reason nor give a prior notice. Kindly please help me solve this problem and regain my winnings as I haven't done anything wrong nor violated any of the casino rules.

Resolved

€6,280