Complaint #4 SpinFever Casino

Disabled account and confiscated winnings

By alexjonnybones

2 years ago

I've made a deposit on Spin Fever casino and I've received a welcoming bonus. After wagering the bonus I have submitted all the documents for the verification of my account as requested on the website and also I have requested a withdrawal of my winnings in the amount of 6280 EUR. In the next day I tried to log in into my account in order to check the status of my account verification and of the withdrawal request but I received an error sayings that my account was disabled. I have immediately contacted the casino support and they have motivated that I am no longer allowed to enter the cassino or access my account and windings because my account is closed by the decision of the administration. I have requested an explication but they refused to provide a reason claiming that they are not obligated to state a reason nor give a prior notice. Kindly please help me solve this problem and regain my winnings as I haven't done anything wrong nor violated any of the casino rules.

Disputed Casino SpinFever Casino

Reason Verification issues

Amount €6280

Discussion

AskGamblers

• Support Team

2 years ago

Dear @alexjonnybones,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SpinFever Casino

• Representative

2 years ago

Dear Alex,

We've gotten confirmation this has been resolved by the relevant team.

Please check your email for further information.

Thank you for your patience and cooperation.

SpinFever Team

alexjonnybones

2 years ago

first of all I still haven't received an answer to my question, I just want to know if they will send all the money I have won (6280€ )?
I have received an email form Spin Fever saying that my payment has been submitted to the financial department (without mentioning any amount) but until now I still haven't received my money

SpinFever Casino

• Representative

2 years ago

Dear Alex,

Congratulations on your win!

Thank you for getting in touch and letting us know about the payment confirmation. We are glad to hear that everything is progressing smoothly. If you have any further questions or need assistance, please feel free to reach out to us at anytime.

Kind Regards,
SpinFever Team

SpinFever Casino Complaint Stats

Resolved 1 / 3

Avg. Amount $3,495

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (251)

SpinFever Casino Complaints

See all complaints for this casino

Won 2425 euro and got my account closed without reason

Hello,

I am writing you again, I won at this site and got my account blocked before I tried to withdraw the money/

I didnt do anything wrong, I played with a bonus, respected the rules, and wagered the requirements sum.

They sent me an email asking for one thing by one, which I provided every time.

Passport and selfie with it, after that proof of address, after that proof of deposit, after they put me to go in front of my house to make a selfie and all of these things.

AND I PROVIDED ALL OF THEM.

My problem is not the security check because I provided everything they asked for, but the fact that they just wait days and days to reply and days and days to ask for other things, which seems now that they just keep wasting the time to not give me my funds. Now I waited more than a week without any response...

I'll ask AskGamblers to help me with this situation.

Unresolved

€2,425

Tournament winnings not credited 1000 EUR

Hello Spinfever Casino, hello Askgamblers,

unfortunately I have to submit this complaint. I finished the weekly cash race, which has ended last Wednesday 25th of October 2023, in first place with about 32.000 points. The price money is 1000 Euros cash. Until now, the money has not been credited into my account.

I contacted the casino via contact form and Email but I did not get any response from the casino.

I hope you can help me with that case.

Unresolved

€1,000