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Spinaro Casino - Withdrawal taking forever

RESOLVED

Complaint Info

Disputed casino

Spinaro Casino

Amount

€ 650

Posted on October 1, 2024

After 4 business days my withdrawal was cancelled due to "proof of payment" even though I'm not new at Spinaro and always use same payment method, same card. I uploaded everything I was asked for, and I was told it's all good this time. I made a other attempt right after.

It's been over 10 business days since my first attempt and no sing of my €650 withdrawal. I'm reaching Spinaro every day now and it's always "the delay is due to high amounts of withdrawals", but shouldn't they look after one customer withdrawal before moving to the next one?

My account used to be VIP lvl 5 until that was deleted and lost all progress and for some reason all my deposits are gone too. Very disappointed to say the least. Shame on SPINARO!

Posted on October 2, 2024

Hello Silviut,

We’re happy to let you know that your withdrawal request was approved on October 1st at 17:29:57 UTC. The funds should either already be in your bank account or will appear shortly. We also appreciate your feedback and should you have any further questions, please do not hesitate to contact us. We are taking your input very seriously!

Have a lovely day,

Spinaro team

Posted on October 2, 2024

Issue is now fixed. Received my withdrawal this morning. Spinaro should improve their wait time on withdrawals. On the bright side, there's always someone there on live chat, no ques, ready to deal with your issues. Step up your game, Spinaro!
Regards

AskGamblers
Posted on October 2, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Spinaro Casino Complaints

  • 5 of 5 resolved
  • 1 day avg response
  • 4 days avg complaint life
  • 753 USD avg amount

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