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Spinaro Casino - Limited my account from making casino bets or sports bets with 800 euros in the account

RESOLVED

Complaint Info

Disputed casino

Spinaro Casino

Amount

€ 800

Posted on October 14, 2024

I have 800 euro stuck in an account with Spinaro.

I am unable to make sports bets or casino bets as they have limited my account with no explanation. They asked me to provide all KYC. I have done this twice now and still cannot withdraw.

My emails are seemingly now being ignored? I'm not sure what is going on.

I feel I need a mediator to help resolve this.

Thank you

Posted on October 14, 2024

The casino came back this morning and asked me to upload all the documents via the 'proof of payment' section on their website.

I explained this was done 5 days ago.

No response as of yet.

Posted on October 17, 2024

Hello,

Thank you for giving us the opportunity to clarify this matter and assist you further.

We understand that your account limitation may have caused some concern, and we want to assure you that we're here to help. After a thorough review by our payments team, we can confirm that your account was limited due to an administrative decision. However, we can inform you that your account has been fully verified.

You are now able to withdraw your entire balance at once.

Additionally, we have sent an email to your inbox with detailed instructions and step-by-step guidance on how to proceed with the withdrawal.

If you have any further questions or require assistance at any stage, please don't hesitate to reach out to us. Our support team is available 24/7 and is always ready to help.

Have a lovely day,

Spinaro team

Posted on October 19, 2024

I requested the withdrawal 3 days ago....

Not received...

Posted on October 22, 2024

This has now been received

AskGamblers
Posted on October 22, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.