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Spinaro Casino - Withdraw is late

RESOLVED

Complaint Info

Disputed casino

Spinaro Casino

Amount

€ 390

5801451 Finland
Posted on May 18, 2024

Hello AskGamblers!

I have withdrawn my funds 390e, but my withdrawal has not been completed for 4 days. When I asked the customer service, they said it will be completed. They can not answer date it.

Please make my withdrawal. Normally, the withdrawal is completed within 3 business days /72 hours, but it has passed within this period.

Account is verified.

Please help me.

5801451 Finland
Posted on May 20, 2024

I send attachents here. No news casino yet.

Posted on May 20, 2024

Thank you for bringing this matter to our attention and for your patience while we addressed your concern. We sincerely apologize for the delay in processing your withdrawal request.

We understand how important timely withdrawals are to our players, and we deeply regret any inconvenience this delay may have caused. We are pleased to inform you that your withdrawal request has now been approved. You should receive the funds within the next 2 to 5 business days, depending on your financial institution's processing times.

We strive to provide the best possible service to our valued players. We are continuously working to improve our processes to ensure such delays do not occur in the future. If you have any further questions or require additional assistance, please do not hesitate to contact our customer support team directly.

Thank you for your understanding and for choosing Spinaro Casino.

Best regards,
Spinaro Support Team

5801451 Finland
Posted on May 20, 2024

Ok i Will update when funds are my account.

5801451 Finland
Posted on May 21, 2024

Funds are my account. This complaint can be closed. I thank you askgamblers and Spinaro to.

Posted on May 21, 2024

Thank you for the update and for your patience while we addressed your concern. We sincerely apologize for the delay in processing your withdrawal request.

Thank you for your understanding and for choosing Spinaro Casino.

Best regards,
Spinaro Support Team

AskGamblers
Posted on May 21, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Spinaro Casino Complaints

  • 5 of 5 resolved
  • 1 day avg response
  • 4 days avg complaint life
  • 753 USD avg amount

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