Spinarium Casino - Withdrawal request not honored

Dear Spinarium Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Sami,

Thank you for reaching out to us.

We understand that you recently initiated a withdrawal request of $983.10 and self-excluded yourself for a year. We appreciate your efforts to prioritize your well-being and make responsible choices. As part of our standard procedure, we requested verification for the withdrawal, but unfortunately, during this process, the system automatically declined your request.

Given the reason for your self-exclusion, which was based on concerns related to gambling addiction, we are unable to reinstate your profile at this time. However, your health and peace of mind are very important to us, and in the spirit of supporting you, we would like to make an exception. We are happy to assist in reopening your withdrawal request, even though it was initially declined, and work together with you to ensure everything is handled properly.

Please let us know how you would like to proceed, and we will do our best to accommodate your needs while keeping your well-being a top priority.

Warm regards,
Spinarium Team

Dear Spinarium Casino Representatives,

I kindly request the manual processing of my withdrawal for the full amount of $985.80 USD to the following wallet address: < sensitive info wallet related removed > (USDT on the TRON network).

Additionally, I ask that my account to be permanently self-excluded due to my gambling disorder.

Thank you for your cooperation. I look forward to receiving the hash ID of the transaction once it has been completed.

Best regards,

homefred

Here the wallet address again for confirmation < sensitive info removed >

Usdt in Trc20

Looking forward to hearing from you

Dear @homefred,

Your wallet address info had to be removed, since it is very sensitive info which should not be displayed publicly. However, it was forwarded to the casino team via private message. We kindly ask of you not to post any sensitive info on the thread directly. For the purpose you may post any needed info via attachment.

Thank you for your understanding.

Dear Sami,

Please send us your previous message to our email suppor­t@s­pin­ari­um.com so we can start the manual withdrawal procedure.

Thank you for your cooperation!

Best regards,
Spinarium Team

Dear Spinarium Casino Representatives,



Email is already sent.

Looking forward to receiving the hash ID of the transaction.



Best regards,
homefred

Dear Spinarium Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Sami,

The manual withdrawal has been issued. The hash was sent to the email.

Best regards,
Spinarium Team

Dear Spinarium Casino Representatives,



funds have been received.

thank you for your cooperation



Best regards,
Homefred

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.