Complaint #11
Spinarium Casino
Unjustified Withdrawal Delays Misleading Advertising
1 year ago
I am filing this complaint against Spinarium Casino due to serious violations regarding withdrawal processing and misleading advertising.
1. The casino deliberately delays withdrawals without providing any valid reason, even when all verification requirements have been met.
2. They falsely advertise large same-day withdrawals, but in reality, these are never processed as promised.
3. Lack of communication – customer support ignores requests or provides generic responses without resolving the issue.
4. These practices encourage players to continue gambling with their winnings instead of receiving their funds, leading to financial harm and potential gambling addiction.
In my case, I won €25,000, and instead of receiving the full amount as expected, the casino imposed an arbitrary restriction, allowing me to withdraw only €1,000 per day. This forces me to wait 25 days to access my own funds, which was never clearly stated beforehand.
Furthermore, this practice violates the casino's commitments and fair play principles. It forces players to log in daily to check whether their withdrawal has been processed or arbitrarily canceled, increasing the likelihood that they will be tempted to gamble and lose their winnings—exactly what happened in my case.
The casino intentionally creates obstacles: you can request multiple €1,000 withdrawals (e.g., 10 requests), wait an entire day, only to have most of them canceled without explanation. You never know if or when your withdrawals will be processed. Additionally, when payouts are finally approved, they are reduced to €920–950 instead of the full amount.
These actions appear to be deliberate and designed to exploit players rather than honor their rightful winnings. I request an immediate resolution and full withdrawal of my winnings as initially promised. I am prepared to provide all necessary evidence to support my claim.
Thank you for your assistance.
1. The casino deliberately delays withdrawals without providing any valid reason, even when all verification requirements have been met.
2. They falsely advertise large same-day withdrawals, but in reality, these are never processed as promised.
3. Lack of communication – customer support ignores requests or provides generic responses without resolving the issue.
4. These practices encourage players to continue gambling with their winnings instead of receiving their funds, leading to financial harm and potential gambling addiction.
In my case, I won €25,000, and instead of receiving the full amount as expected, the casino imposed an arbitrary restriction, allowing me to withdraw only €1,000 per day. This forces me to wait 25 days to access my own funds, which was never clearly stated beforehand.
Furthermore, this practice violates the casino's commitments and fair play principles. It forces players to log in daily to check whether their withdrawal has been processed or arbitrarily canceled, increasing the likelihood that they will be tempted to gamble and lose their winnings—exactly what happened in my case.
The casino intentionally creates obstacles: you can request multiple €1,000 withdrawals (e.g., 10 requests), wait an entire day, only to have most of them canceled without explanation. You never know if or when your withdrawals will be processed. Additionally, when payouts are finally approved, they are reduced to €920–950 instead of the full amount.
These actions appear to be deliberate and designed to exploit players rather than honor their rightful winnings. I request an immediate resolution and full withdrawal of my winnings as initially promised. I am prepared to provide all necessary evidence to support my claim.
Thank you for your assistance.
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