What's new


What's new

Spinanga Casino - Withdrawal of 900 euro missing

RESOLVED

Complaint Info

Disputed casino

Spinanga Casino

Amount

€ 900

COMPLAINT REFERRED BY AGCCS PARTNER

Apostaconfiavel

Referred Complaints
Thug Belgium Message
Posted on November 28, 2024

Hello I want to make complain because my withdrawal taking such a long time to process.

It should be faster then 3 days it’s going fast to deposit but they holding the money like for weeks like I have seen on every complaint here so I request from spinanga casino to process my withdrawal because I need the money.

Posted on November 29, 2024

Dear Thug,

Kindly be informed that your withdrawals are currently in processing with relevant department and should be with you very soon.

Please note that this timeframe excludes weekends and public holidays. The status of your withdrawal will be updated in your balance history once it has been processed.

We would like to also inform you that you keep canceling them and requesting them again from what we see 5 times in a row.

Bear in mind that in case you decide to revoke an existing pending withdrawal, the withdrawal process will recommence.

Best Regards
Spinanga Team

Thug Belgium Message
Posted on November 29, 2024

Dear sir
First was wrong withdrawal method and then I miss clicked one of my withdrawal! I am still waiting at least for one of 2 withdrawal I miss clicked! The only thing I hear it’s gone be as soon as possible and nothing happens, I am still waiting?

Thug Belgium Message
Posted on December 1, 2024

Dear askgamblers

Today is the 6 days without any update or withdrawal the only thing I hear from chat support as son as possible since 3 days ago and nothing happened

Posted on December 2, 2024

Dear Thug,

Please be informed that your withdrawals are already complete and paid out on our side.

Best Regards
Spinanga Team

AskGamblers
Posted on December 2, 2024

Dear @Thug,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Thug Belgium Message
Posted on December 3, 2024

Dear Askgamblers

I can confirm that both withdrawals are received. Thank you so much

AskGamblers
Posted on December 3, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.