Complaint #142 Spinanga Casino

Spears collection missing reward

By davirad88

1 month ago

Hello AskGamblers and Spinanga Casino

I’m making a complaint regarding the €100 reward for the Spears collection.

The collection was completed several weeks ago, and I reported the issue to support at that time. However, after waiting since then, the problem still appears to be unresolved.

The screenshots below show that my collection progress is incorrectly displayed as 7/10, even though all of the required cards were collected. As a result, the €100 reward has not been credited.

I understand that these issues can take some time to investigate, but I would appreciate an update on the current status and confirmation that the reward will be processed.

Thank you for this space dear AskGamblers team.

Disputed Casino Spinanga Casino

Reason Bonus not given

Amount €100

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

davirad88

1 month ago

Dear AskGamblers, I confirm that Spinanga finally credited my reward for the respective bonus

Thank you very much to you all for assisting me

AskGamblers

• Support Team

1 month ago

Dear @davirad88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spinanga Casino

• Representative

1 month ago

Dear all,

thank you for reaching out to us and for providing the details.

We have now added the reward manually to the customer. (Please don't mind the larger amount, it was added and then deducted as it was incorrect). At the moment you can find it in your balance ready to be used. We wanted to apologise about the technical issue that happened previously with the reward.

We hope this clarifies the matter.

Best Regards,
Team Spinanga

Spinanga Casino Complaint Stats

Resolved 74 / 80

Avg. Amount $1,393

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Spinanga Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 56 out of 60 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Spinanga Casino Complaints

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