Spinanga Casino - Payment delayed beyond what is specified in terms and conditions - Complaint Resolved

mate246 Hungary

Dear Askgamblers and Spinanga Casino!

Facts:

- Registration date: Mon, 30 Dec 2024

- Total deposits: 647 374 HUF, from 02 Jan 2025 to 04 Jan 2025

- Made a couple of sports bets, played casino

- Never taken any bonuses

- I initiated a withdrawal on 06 Jan 2025 for 260 000 HUF (my max withdrawal limit per day according to my VIP level)

Problem:

- As of 10 Jan 2025, my withdrawal is still in "pending" state

- T&C says withdrawal is completed within 3 business days. I initiated it on 06 Jan 2025, which is Monday, and today is a Friday, so 3 days have already passed

- Upon contacting chat, all they say is they are sorry for the delay, and they are working on it.

- No issues, timeframes, requests were specified during the conversation or the process.

Goals:

- Make Spinanga process my withdrawal

Proofs:

- Transaction history

- Chat response

- State of withdrawal

- Spinanga T&C reference

AskGamblers

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

This complaint has been reopened as per Spinanga Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

mate246 Hungary

Out of absolutely nowhere, I received my withdrawal. Thanks everyone. Complaint can be closed as resolved.

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Spinanga Casino - Payment delayed beyond what is specified in terms and conditions

Complaint Info

Disputed casino

Reason

Amount

Ft 260000

Spinanga Casino Complaints

Spinanga Casino - Reduce withdrawal limit and not give withdrawal since 10 days complete

Spinanga Casino - Withdrawal of 900 euro missing

Spinanga Casino - I requested a withdrawal 16 days

Spinanga Casino - Problem with Payment on my bank card