Withdrawal Delayed for Over 10 Days No Response from Support

I have been waiting since 11 August for a withdrawal.

I won some money and was able to withdraw after spending a certain amount after bonuses.

So I sent all the information through and was verified on 11 August.

I have contacted them multiple times with no answer. I have used their chatbot and got nowhere, and I have sent 3 emails now, and still no response, and the money is still being processed

Hi,

On June 5th, I received an email from Spin Casino saying that my withdraw was approved and completed. Since, I never received my money in my bank account.

Spin Casino owes me 675$ and I want it back asap.

Oh yeah, and nobody is answering my emails to resolve this issue. I’ve sent 7 emails; I never get an answer.

Thank you,

< full name removed >

I'm writing a complaint against spincasino.com as they refuse to pay out my funds which are 14345 euros.... I have made withdrawals on this site before, I have completed verification, I keep getting asked to verify again to which I accepted and sent all documents again multiple times. They have been asking me for proof of ownership of my crypto wallet to which I keep explaining to them that my wallet is on blockchain.com, my name does not appear on that wallet as they do not require KYC , they do not seem to accept this response, what they are asking for is impossible... I've sent them screenshots of the deposit and also my email attached to that wallet and still not sufficient.

On April 5th which was a Friday I won $1,000 I played $100 out of the Thousand which left me a remaining $900 balance which I withdrew Saturday I got up and checked and the withdrawal was off the account it was no longer pending today is now April 9th and it's a Tuesday and it is completely disappeared and I tried to email Spin and they blocked me from even sending emails so now I'm complaining to you hopefully you can resolve this thank you.

I had played this casino only a couple of times as I usually play elsewhere, I finally hit something decent it was a little above $2500 when I go to withdraw. I get an email stating that they were withholding $240 of my money because of a “disputed transaction on my credit card” which was a complete lie. I never used a credit card once it was all transacted via etransfer which everyone knows you cannot dispute it’s very clear about that.

So I then had to send in all my banking statements etc. After getting the run around for weeks, finally, they state they made a mistake which I knew already, and stated they were going to send the $240. That has been almost 3 weeks ago now. Still no money still no payment.

They’ve given me multiple different dates and times and the whole 24-48 hours I have all the emails and chats of getting the runaround. Still nothing almost 3 weeks later.

They email me today and say there was an “error” trying to transfer which again is a lie as nothing has changed with my banking my email etc from the last withdrawal that took 2 days.

So still no money still no answers they have no one you can speak to, they don’t respond to emails, and chat is absolutely useless, and will repeat the same things.

Please help I saved everything all the convos all the emails all the lies the banking statements everything. DONT play here they are awful and will not pay you and give you the run around for their mistakes.

On Feb. 20 I deposit 300 in spin casino but not able to play any slot or live games. I speak with the agent he told to do clear cookies cache and ask to change device I did ask for documents for verification I sent but still today they not refund. I am daily chatting but no solution they have also issued a ticket DEP0203 daily they keep me round and round.

Spin Casino deducted 80$ out of 156$ of my withdrawal. According to its live chat staff, because of a debit problem, the casino had to advance funds for my deposit and then had to take part of my withdrawal to payback the funds. I have all proofs to show that my deposit went through e-transfer method successfully within minutes, and the staff's explanation is unbelievable and unacceptable. What's more, I haven't received the settlements list of my account that the staff promised to send me by email as evidence. My attached document provides all my proofs and arguments.