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Spin Casino - Deposit amount not credited

UNRESOLVED

Complaint Info

Disputed casino

Spin Casino

Amount

₹ 5000

neeraj664 India
Posted on August 19, 2022

On August 8th I made 1 deposits using UPI,

I contacted the chat because it had been over an hour, and I could see my transaction on the wallet, they told me they did not see it in my transactions. My Bank was deducted 5000 INR as you can see in the screenshots, however the amount never got to my casino balance.

Now it is over 11 days later, the only message I received is they are contacting the merchant and will give me update. They did not acknowledge the deposit even though I sent them the screenshots with both wallets visible, and there is no sign of progress

AskGamblers
Posted on August 23, 2022

Dear Spin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.