Complaint #85 Sons of Slots Casino

Withdrawal delayed 960 EUR

By Tomi H.

3 years ago

Message on forum

Sonsofslots keep delaying my withdrawal of 960 EUR. I went to the live chat and asked what documents I need for a withdrawal I got a list and was verified on 7.9.2022. After that, I tried to make a withdrawal and it was cancelled, I was asked for an ID with selfie which I quickly sent and it was approved in 2 days. After that, I tried to make a withdrawal again and they asked for a selfie with ID again, even though the previous one was already approved. I went to the live chat and asked why do I need to upload another selfie with ID, they told me that for "Security reasons they cannot review the matter in live chat".

I've already been verified and unable to make a withdrawal and every time they ask for a new document they take at least 48 hours to review it. I understand KYC is important, but as a customer, it feels like this is just delaying my withdrawal and not actually about the KYC.

Disputed Casino Sons of Slots Casino

Reason Declined payment

Amount €960

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Tombs88

• Finland

3 years ago

This complaint can be closed, thanks AG and Sons of Slots for solving the case.

Sons of Slots Casino

• Representative

3 years ago

Dear TOMBS88,

We apologize for any inconvenience, however customer due diligence is a necessary part of the security process in certain instances.

Kindly be informed that your withdrawal request has been forwarded to the relevant department and shall be processed with 72 hours as stated within our Terms & Conditions.

Best regards,

Sons of Slots Support Team

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per Sons of Slots Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Sons of Slots Casino Complaint Stats

Resolved 25 / 29

Avg. Amount $1,683

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Sons of Slots Casino Complaints

See all complaints for this casino

3000 euro late payment

Hi
Have been waiting one week for my withdrawal at Sonsofslots.
My account is fully verified. They have told me that they use 2 working days.
Have been in contact with them several times.
There is a max withdrawal limit on 1000 euro pr day.
I have been ordered 3 different withdrawals at 1000 euro each.
Nothing has happend so far!
Can you please help me with this?

Resolved

€5,000

Declined payment of 8093e

I made my first deposit on that site on 30.12 after which I made deposits for a total of 6900 euros. After that I managed to win from betting so that the balance increased to 8093 euros. After that, I wanted to withdraw my winnings, but after my withdrawal had been pending for 12 days, I noticed today that the Casino cancelled my withdrawal. I haven't received any message on any of the emails I sent, they don't respond to live chat, they just don't have a chatbot, which doesn't help.

Resolved

Delayed 4 withdrawals since last week

I have completed KYC on Sons of Slots casino and have an e-mail from their support to confirming this. After completed verification I was able to make one withdrawal that was processed in 48 hours as their own T&C says ("Withdrawal requests get processed within 48hours"). However I have now done four more withdrawals that are all still in pending-mode.
Their customer service was not able to tell when they will be processed.
Pending withdrawals atm:

1000€ done on 16th Nov (1 week ago)
1000€ done on 18th Nov (5 days ago)
1000€ done on 19th Nov (4 days ago)
1000€ done on 21st Nov (2 days ago).

I have not used ANY bonus money and played only slots. Verification process is completed nearly 2 weeks ago and as I stated in the beginning I have been able to withdraw one time 1000€ last week.

Resolved

€4,000

Delay in withdrawal of 1000 EUR one week

I have pending withdrawal 1000 euro already one week, no clear explenation why so long time. I'm KYC accepted player.

Respond from casino:

Dear Martin

We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.

Please be aware that the reason behind the review of the withdrawal is not disclosed to other departments until it is completed.

Do not hesitate to contact us in case you need any further help. Have a good day.

Thx for help

Resolved

Waited more than 3 months for withdrawal

Waited more than three months for my withdrawal. Support keeps saying they understand my frustration, but that the withdrawal is under review by a different department. They cannot provide a time frame. The account was verified early in the process, and I have provided all documents requested. All winnings are from wagering real money, not bonuses. Amount for withdrawal is above €23.000.

Unresolved

€23,000

Sons of Slots making bonus very hard and draining my withdrawal

Firstly, I saw Sons of Slots had a good rating here.

Took the bonus. played some days. Then I was limited to 3 euro/bet. So I had to wager like 500 bets. I think this is very unfair. I had won like 300 euros, not 10 000 euros..

Then, I Verified and withdrew, after much verification(phone number, never experienced)

This date I withdrew: 2023-07-12 14:40:15

Still no withdrawal. They call it an internal investigation. I don't understand what I have done wrong, or why they are taking so long.

Deeply frustrated and disappointed about this casino.

Unresolved

€678

Sons of Slots takes to long to proceed my money

Hello

Monday the 7th august I won 1000€ and made a withdrawal.

In the Casinos agreement it says the withdrawal will take 48 hours.

I'm waiting for 4 days now and my money is still not in my bankaccount.

Everytime I go to livechat, they tell me the same story and its always copy-paste text.

In my opinion it takes too long…

Resolved

€100

Declined withdrawal of 1000 Euros again and again

Hi, I have tried to withdraw my 1000€ first time 13.5.2023 and now last time 6.7.2023 but they cancel my withdraw every time. I have tried to ask them why they do this, but they only saying that they have technical issues and nothing more.

My account is 100% verified earlier, and payouts before 13.5.2023 was accepted correctly every time but something is happened for them, so can you help resolve this problem.

Resolved

€1,000

Wont withdraw money since June 14th

Hey.

Deposited 3000euros 13th june 2023 to sons of slots. Then wanted to suspend my account cause of gambling problem. Documents are sended and account approved 14th june 2023. Almost everyday after that I had tried to withdrawal my money out but customer service always says that processing. Nothing happens and need help.

Resolved

Rejecting withdrawal again and again

Hi, I have a problem regarding the withdrawal of 440€ from Sons of Slots casino. My request to withdraw funds using the same method as I deposited (Revolut bank) is rejected, on LC I was told to use a different IBAN number that has been verified because they have problems with withdrawals to Revolut. So I uploaded a statement from the Millennium bank, which was accepted. I ordered a withdrawal this time to the account number of the Millennium bank, but the withdrawal was also rejected. They sent information to the e-mail that the withdrawal must be ordered by the deposit method... Asking why the request was rejected, they replied that they are dealing with the solution of my problem, it has been going on since 13.06.2023. Are you able to help me get my money? Attached chat with support and e-mails

Unresolved

€440