Planet 7 Casino - Software glitch then account closure without any justification

Emilt85 United States
posted on April 15, 2016.

Hit 4 lamps on alladin slot. Except 4th lamp glitched on last reel, resulting in a loss...I had just upped my wager to 5.00 a spin. I emailed them complaining and then responded saying it's not their place to comment, as they have no control. This was my first deposit for 80 dollars, the bonus claimed I would get a 100% match chip after a loss. Well I tried logging in the next day and my account was disabled. Support then told me we weren't a good

posted on April 18, 2016.

Dear Emilt85,

Any update regarding your complaint? Thank you.

posted on April 21, 2016.

Hi Emilt85,

The reason for your account closure is quite simple: As you were a new player, you were contacted by the casino to confirm that you were the person opening the account. The person answering the number you gave (which we contacted) denied opening the account and depositing.

It is because of this that your account has been closed. This account will NOT be reopened.


posted on April 25, 2016.

Dear Emilt85,

Please update this complaint considering Planet 7 Casino last post. Keep in mind that if you fail responding within the given time frame, AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.