Ag Awards

Snabbis Casino - Second deposit spins not received

Complaint Info
Disputed casino Snabbis Casino
Reason Bonus not given
Posted on January 13, 2020

Hello i deposited 2 times and took the first and second welcome bonus but before i deposited the second time i asked live chat if the first bonus wagering would be cleared if i deposited again and was told it was automatic so i deposited received the second welcome bonus plus the 50 free spins but the wagering from the first bonus never cleared so i went to live chat and they manually cleared the wagering but removed my second deposit 50 spins and when they tried to re add them they got an error so i was told that the "bonus team " would fix the problem and re add the 50 spins its been 2 weeks now and i keep asking in live chat every day and keep being told it will be resolved soon

Posted on January 14, 2020

Hi Cancerian,

We are sorry to hear that you've had to wait for your free spins. We have now addressed the problem and you have now received your 50 freespins (13 / 1-20) in your account. We will also compensate you with 20 free spins due to your inconvenience.


Support Team


Posted on January 14, 2020

Dear @cancerian77,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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