Complaint #5 Snabbis Casino

Second deposit spins not received

By JULIETA L.

6 years ago

Message on forum

Hello i deposited 2 times and took the first and second welcome bonus but before i deposited the second time i asked live chat if the first bonus wagering would be cleared if i deposited again and was told it was automatic so i deposited received the second welcome bonus plus the 50 free spins but the wagering from the first bonus never cleared so i went to live chat and they manually cleared the wagering but removed my second deposit 50 spins and when they tried to re add them they got an error so i was told that the "bonus team " would fix the problem and re add the 50 spins its been 2 weeks now and i keep asking in live chat every day and keep being told it will be resolved soon

Disputed Casino Snabbis Casino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

6 years ago

Dear @cancerian77,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Snabbis Casino

• Representative

6 years ago

Hi Cancerian,

We are sorry to hear that you've had to wait for your free spins. We have now addressed the problem and you have now received your 50 freespins (13 / 1-20) in your account. We will also compensate you with 20 free spins due to your inconvenience.

Regards

Support Team

Snabbis

Snabbis Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $7

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Snabbis Casino Complaints

See all complaints for this casino

Made a deposit on November 25th, still no money on my account or refund

On november 25th I made my first deposit to Snabbis casino. I deposited 20 euros using the first deposit bonus. Unfortunately it wasnt added to my account so I immediately contacted support asking about this. They told me it was probably just delayed. I waited and waited but 2 days later it still wasn't in my account even though the money was booked off of my bankaccount immediately. I contacted support again and they told me that the transaction was cancelled and the money should be back in my bank account within "some banking days". So I waited again for the money to appear in my bankaccount. On december 16th I still hadn't received my money back so I contacted support who told me they'd get back with me the next day which didn't happen. When I contacted them again, they told me to be patient but it's been almost a month and I dont feel like I am being taken seriously. They keep sending me away with empty promisses and don't help me in finding a solution. I just really want my account to be credited or proof that the money has been sent back to my bankaccount.

Resolved

€20

Game crashed during Bonus Feature

Whilst playing Book of Oz, triggered the free spins feature. the bonus spins winnings were up to £78 early on and the bonus feature retriggered... so I was on £78 with 15/16 spins still remaining. The game then froze and came up with the following error message "your request could not be processed by the Account Management System. Please try again or contact the help desk quoting error code 212".
the game hasn't opened/worked on Snabbis since...every time I try and resume my free spins, I get the same message.
I have tried for nearly a month now trying to resolve this via Snabbis's help desk (Issue occurred 09-11-2019), but it is still not resolved. I keep being told that there is no update yet, but will let me know when they have an update. Starting to think I am being fobbed off now. Like they are hoping I will get bored and go away. I want this issue resolved and I want to finally resume my bonus round!!
The round ID for this is 2906

Resolved