Ag Awards

Snabbis Casino - Game crashed during Bonus Feature

Complaint Info
Disputed casino Snabbis Casino
Reason Software glitch
Dt1984 United Kingdom Message
Posted on December 4, 2019

Whilst playing Book of Oz, triggered the free spins feature. the bonus spins winnings were up to £78 early on and the bonus feature retriggered... so I was on £78 with 15/16 spins still remaining. The game then froze and came up with the following error message "your request could not be processed by the Account Management System. Please try again or contact the help desk quoting error code 212".
the game hasn't opened/worked on Snabbis since...every time I try and resume my free spins, I get the same message.
I have tried for nearly a month now trying to resolve this via Snabbis's help desk (Issue occurred 09-11-2019), but it is still not resolved. I keep being told that there is no update yet, but will let me know when they have an update. Starting to think I am being fobbed off now. Like they are hoping I will get bored and go away. I want this issue resolved and I want to finally resume my bonus round!!
The round ID for this is 2906

Posted on December 6, 2019

Hello DT1984,

First of all, sorry for the delay with your case.
We have now fixed the problem and gave
you an compensation.



Posted on December 6, 2019

Dear @Dt1984,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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