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Planet 7 Casino - Slow Payments

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 900
Risarice United States Message
Posted on July 30, 2017

I could really use some assistance if possible in dealing with Planet 7 Casino. I sumitted a withdrawal request on June 14, 2017 of $400, on June 23 $200 and June 25th $300. I provided the required documents on June 15th and chatted with support on June 18 to confirm they were received. The terms as stated in their terms of service are 7-10 business days to process and then 7-14 days for payment processing. I have regularly chatted with support and for the last week and a half they keep telling me everything is approved and I should receive my Bitcoin withdrawal at any time. This is frustrating as they will not provide a payment date or even a date range when I will receive this money. I have also asked to speak with a casino host or VIP hist and they will not transfer me, telling me there is nothing they can do either. I really love playing here and am very sad that I had to come here to get this issue resolved. Any help you could give would be appreciated. Thanks in advance.

AskGamblers
Posted on August 4, 2017

This complaint has been reopened as per planet 7 Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on August 7, 2017

Hi Risa--

I'm very sorry for the delays and difficulties you've been experiencing with this.

This is one of those good news/bad news issues: The good news is that I was able to get your payment issued to you via Bitcoin, this morning. The bad news (for me, actually) is that there was a $1000 over-payment to you in error.

When we have a check or wire payment in this sort of situation, we can simply pull the payment back and re-issue it for the correct amount, however, with Bitcoin, this is not possible. I'm going to ask my Payments Manager to contact you when she gets in today. I'm hoping you'll be kind enough to return the over-payment.

All the best,

Tawni

AskGamblers
Posted on August 11, 2017

Dear @Risarice,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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