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Planet 7 Casino - Slow Pay / No Pay

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 1000
BluffCity United States Message
Posted on May 5, 2017

Slow pay / No pay
Runaround excuses by agents
Ineptitude in general, specifically in the way handoffs are managed between agents and Accounts Payable
Interminable delay of payment
Level 2 VIP is an acronym for "Sucker"
Every call/chat results in an "Escalation" of Payouts, yet the elevator never leaves the basement
It took 4 months to get a check for $402
Currently have 3 pending payouts totaling around $1000, with one "Approval" dating back in mid-February!!!
I check every Friday to play "Where's Planet 7 Hiding My Money", to their annoyance and my perpetual frustration.
On one such Chat, a Planet 7 representative with a Vietnam Caller ID guaranteed I would be paid by next Friday. (That was early April, no payment has been made)
They are equally inept whether paying by check, bank wire, or Bitcoin... I've tried all three.

< Chat Transcripts removed due to the fact sensitive personal information was stated within >

AskGamblers
Posted on May 8, 2017

Dear Planet 7 Casino,

Please let us know if there's some update regarding this case.

Posted on May 9, 2017

Hi Bluffcity--

I'm very sorry for the delays you've experienced, but I do have good news.

Your payment was made a short while ago to your Bitcoin account. ;-)

I wish you all the best,

Tawni

AskGamblers
Posted on May 9, 2017

Dear @BluffCity,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.

BluffCity United States
Posted on May 10, 2017

Balance paid to my Bitcoin account... Thanks Much to AskGamblers!

AskGamblers
Posted on May 10, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

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