Complaint #13 Slottyway Casino

Declined payment five times

By fidde39

4 years ago

Hi,

I played at slottyway recently and won 400 euros and then i tried to withdraw, had to go through verification which i understand.

But once i submitted everything ID address bank account, jeton account and card they still have declined my withdrawal 5 times now

They have blamed it on technical errors and that my proof have bad quality which it did not have.

Now they have suspended me from withdrawing my funds.

I have 500 euros now in slottyway which i cant withdraw and im starting to worry i wont see the money ever.

I ask for a solution and the funds being withdrawn into my account Asap.

Disputed Casino Slottyway Casino

Reason Declined payment

Amount €500

Discussion

AskGamblers

• Support Team

4 years ago

Dear @fidde39,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slottyway Casino

• Representative

4 years ago

Hello dear All
Dear FIDDE39, we're sorry that due to the technical reasons associated with payment providers, we were unable to process a withdrawal request to your chosen payment method.
When the finance department saw that we didn't have the ability to withdraw to one method, we offered you an alternative solution for receiving funds.
You met us halfway and chose Jeton Wallet.
We haven't received the necessary verification documents from you.

At the moment, the player doesn't have actual withdrawal requests. The player played and lost.
Thank you for understanding,
Slottyway Casino