Complaint #6 Slottyway Casino

Canceled €300 balance citing a vague bonus rule

By Eteepe

5 years ago

So i registered to casino on title and got welcome offer of free spins. I completed them and the wagering and at that second i completed it my balance was decreased heavily. At the end of wagering my balance was little over 300 euros and it was decreased to 5 euros when completed.

I contacted customer support and they just say this: You have completed with wagering requirements of no deposit bonus. In accordance with our Terms and Conditions, by paragraph 8.17. it is mentioned that there may be limits for the withdrawal amount from no deposit bonuses. In your case, the maximum win sum of the offer is 5 EUR, which you've received after consuming the bonus.

BUT i wasn't withdrawing the money. It was decreased mid gambling.

I'm sure they would decrease the withdrawal since the terms allow them to and im okay with that if they want to be a**holes but i should still be able to keep the balance up if i got it there.

Would be nice to have a outsider to settle this.

Disputed Casino Slottyway Casino

Reason Bonus terms violation

Amount €300

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

We regret to inform you that despite all the AskGamblers Complaint Team requests, Slottyway Casino management failed to provide reasonable justification and/or solid evidence which could prove the validity of the accusations against player.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity.

Slottyway Casino

• Representative

5 years ago

Dear All,
We provided a detailed explanation of the issue and sent required information to support@askgamblers.com directly.

all best wishes,
Slottyway Casino

AskGamblers

• Support Team

5 years ago

Dear Slottyway Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statement. We kindly ask you to present evidence where is cleary visible that aforementioned bonus has a maximum withdrawal limit. Please make sure to state all the relevant casino and/or promotional terms where maximum withdrawal limits for no deposit bonus are stated, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

Slottyway Casino

• Representative

5 years ago

Dear player,
every bonus has it’s terms and conditions. No deposit bonuses has limits on winnings from no deposit bonus.

30. Bonus money
- After creating an account on Slottyway you can be rewarded with bonus money - encouragement for various achievements. The amount received after wagering a free registration bonus may be subject to additional limits.

No deposit bonus we offered you:
60 free spins in the game Jumanji, wager - 40х, the amount of maximum bet will be up to - 2 EUR while wagering, and limit to withdrawal - 5 EUR.

According to these conditions of the no deposit bonus and no deposit bonus in the game Jumanji, after all the conditions are met, your winnings have been reduced to the limit in the game.

all best wishes,
Slottyway Casino