Complaint #1 SlotsVader Casino

Withdrawals not daily

By Dwoep

6 months ago

Message on forum

Hi,

I’ve done everything the right way on my end, and I’m not getting anywhere.

The first two weeks after winning (30 000€, with daily withdrawals of 600€ each) the withdrawals were fine. Last week, I only got one withdrawal on Monday. This week I’ve only gotten a withdrawal on Monday. They all of them arrive around 08:30 Swedish time, so I can clearly tell there’s no issue with accepting the withdrawals.

Now that I try to contact them I get no straight answers. I email the financial team ([email protected]) and I’m getting a respons from the support team saying i need to email the financial team(?!).

I just want my money and I’m starting to get worried I will not.

I will attach pictures of the email and response that’s saying it’s the wrong email, some accepted withdrawals with timestamp so you can clearly see the pattern with the time, and some more I hope is helpful.

I’m hoping to hear from you and that you can help me.

Please let me know if there’s something you need from me.

Best regards

< full name removed >

Disputed Casino SlotsVader Casino

Reason Delayed payment

Amount €30473

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dwoep

6 months ago

Hi,

I’m ok with closing this. The withdrawals have been going smooth. I’m satisfied :)

AskGamblers

• Support Team

6 months ago

Dear @Dwoep,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SlotsVader Casino

• Representative

6 months ago

Dear Askgamblers Team and @Dwoep,

I would appreciate it if you could close the complaint, since the withdrawals are being processed under our terms and conditions and will continue to be handled this way.

Respectfully,
SlotsVader Casino Representative

SlotsVader Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $22,843

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

SlotsVader Casino Complaints

See all complaints for this casino

Paused payments again

Hi,

I have made a complaint before with positive results, but now we’re back on the same track again.

I have pending withdrawals from the 16th of January that have not been paid out yet.
It has been going smooth up until this week, and I haven’t heard anything from the casino with an explanation.

I don’t understand why they are doing this, and it’s super annoying.
They say here and there that they are following T&C but are clearly not. They also lie about pending withdrawals.

Please help me once again, and see attached pictures.

Resolved

€16,000

Withdrawal issue escalation

Hello,

I am a fully verified player with SlotsVader, with a current account balance of $18,000 CAD. According to my account level (11–30), I am eligible to withdraw up to $960 CAD per day, with a monthly maximum of $19,200 CAD.

I have fully complied with all SlotsVader policies and rules, including account verification, providing all requested documents, and adhering to the daily and monthly withdrawal limits.

Despite this, SlotsVader has recently slowed withdrawal processing. Previously, withdrawals were processed daily (Monday - Friday), but now they are processed only once per week, causing significant delays.

I have contacted the finance department directly, but my inquiries were dismissed without resolution.

I have attached the following:

Screenshots showing the previous withdrawal pattern and the sudden slowdown.

Screenshots of my current pending withdrawals and balance.

Emails from support acknowledging the change in processing frequency.

I respectfully request that AskGamblers assist in having SlotsVader process my withdrawals at the daily maximum of $960 CAD as per my account level, until my balance is cleared, in accordance with their stated T&C limits.

Thank you,

Resolved

$19,998