Complaint #6 SlotsVader Casino

Paused payments again

By Dwoep

4 months ago

Message on forum

Hi,

I have made a complaint before with positive results, but now we’re back on the same track again.

I have pending withdrawals from the 16th of January that have not been paid out yet.
It has been going smooth up until this week, and I haven’t heard anything from the casino with an explanation.

I don’t understand why they are doing this, and it’s super annoying.
They say here and there that they are following T&C but are clearly not. They also lie about pending withdrawals.

Please help me once again, and see attached pictures.

Disputed Casino SlotsVader Casino

Reason Delayed payment

Amount €16000

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dwoep

4 months ago

Hi,
the total amount right now is €16000.

Sorry for my late response!

AskGamblers

• Support Team

4 months ago

Dear @Dwoep,

It is great to hear that you are about to receive all your winnings.

Before closing the complaint, the AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Thanks in advance for your cooperation.

Dwoep

4 months ago

Hi. Everything has been going great since my initial post. We can close this and mark it as solved for now!

Thank you both

SlotsVader Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $22,843

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

SlotsVader Casino Complaints

See all complaints for this casino

Withdrawal issue escalation

Hello,

I am a fully verified player with SlotsVader, with a current account balance of $18,000 CAD. According to my account level (11–30), I am eligible to withdraw up to $960 CAD per day, with a monthly maximum of $19,200 CAD.

I have fully complied with all SlotsVader policies and rules, including account verification, providing all requested documents, and adhering to the daily and monthly withdrawal limits.

Despite this, SlotsVader has recently slowed withdrawal processing. Previously, withdrawals were processed daily (Monday - Friday), but now they are processed only once per week, causing significant delays.

I have contacted the finance department directly, but my inquiries were dismissed without resolution.

I have attached the following:

Screenshots showing the previous withdrawal pattern and the sudden slowdown.

Screenshots of my current pending withdrawals and balance.

Emails from support acknowledging the change in processing frequency.

I respectfully request that AskGamblers assist in having SlotsVader process my withdrawals at the daily maximum of $960 CAD as per my account level, until my balance is cleared, in accordance with their stated T&C limits.

Thank you,

Resolved

$19,998

Withdrawals not daily

Hi,

I’ve done everything the right way on my end, and I’m not getting anywhere.

The first two weeks after winning (30 000€, with daily withdrawals of 600€ each) the withdrawals were fine. Last week, I only got one withdrawal on Monday. This week I’ve only gotten a withdrawal on Monday. They all of them arrive around 08:30 Swedish time, so I can clearly tell there’s no issue with accepting the withdrawals.

Now that I try to contact them I get no straight answers. I email the financial team ([email protected]) and I’m getting a respons from the support team saying i need to email the financial team(?!).

I just want my money and I’m starting to get worried I will not.

I will attach pictures of the email and response that’s saying it’s the wrong email, some accepted withdrawals with timestamp so you can clearly see the pattern with the time, and some more I hope is helpful.

I’m hoping to hear from you and that you can help me.

Please let me know if there’s something you need from me.

Best regards

< full name removed >

Resolved

€30,473