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SlotsPalace Casino - Features not loading

RESOLVED

Complaint Info

Disputed casino

SlotsPalace Casino
Posted on June 21, 2022

As supported by attachments I have an ongoing issue with SlotsPalace casino regarding 3 features that will not load. I have communicated for at least 9 days over this and no resolution. I asked if I could be financially compensated for what I may have won but was declined. All 3 games are one provider. SPINOMENAL. The start feature page comes up each time I go to these games and will not load. I have followed all the instructions they have given me with no resolve. I deposit money to them but feel I am not getting fair treatment back.

Surely an error like this can’t be this long resolving One feature you could leave but 3 is really unfair. The games are screenshotted for you These we’re tonight upon checking again It has been like this for at least a week You play to get features to have some fairness in getting a win back This is a denial of that fairness I would really appreciate the help here as they just keep telling me to wait I followed their instructions several times to clear cache Clear data. Try a new device and use google chrome as portal Nothing worked

<full name and email address removed>

Posted on June 21, 2022

Dear Customer,
Thank you for reaching out!
First and foremost, we would like to apologise for the caused inconvenience when using our website’s service. We regret to inform you that the issue with the Spinomenal provider is still under review by the responsible department.
As a compensation for the potential wins from the bonus rounds, we would like to offer you cash credit for your casino account (can be claimed via chat). We sincerely hope that this offer satisfies your recent negative experience when using Slotspalace.
Should you have any other questions, feel free to contact us via chat.
Best regards,
Slotspalace.com

Posted on June 23, 2022

Slots palace resolved complaint with cash deposit on acct in lieu of potential winnings. I was very pleased Thank you to all parties

AskGamblers
Posted on June 23, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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