Complaint #463
Slots of Vegas Casino
Prolonging payments
7 years ago
Hi ask gamblers
I'd appreciate your help as I feel this casino is prolonging the payment process and I'm disappointed as I enjoyed playing here. I made a withdrawel on the 20th of November, sent all documents requested on the 20th except credit card authorizing form as I needed to get this printed and it was sent the 21st, my withdrawel was place back in my balance on the 24th as they said I had not sent all documents requested, when infact I did, it was just that I had 2 reference numbers. On the 26th my documents where approved, on the 4th of December I noticed one of my 4 withdrawals of $2500 was sent to payments,which I received on the 13th of December, all 4 withdrawals are $2500 with a total of $10,000. I've sent my wire details in total 7 times, but their seemed to be an issue everytime i resent, one been a typo mistake, which i clerified , 2nd which it states in the attachment from the casino the account holders address which is registered in the bank, which I issued, but then I was told their was a mismatch from address they had on file, I've explained when signing up to slots of vegas I was asked for a post code, but on my address in bank their is no post code as this is only arriving in the country side of Ireland in the last year or 2 and its not necessary to have this in these rural areas, so to prove this I sent a copy of the heading of my bank statement, which again I was informed they could not except. So once aging I've sent all requested, I just don't want further delays, also what was requested from me as regarding my wire details are slightly different, a new edit was "place of birth" this was not on the original request, Its just becoming so stressful, but having to send the same details 7 times is crazy, I'd just appreciate my winning be sorted in the time frame. They say for security reasons "Everything" yet I can't tell how many times I went on chat and wasn't asked for either my username or email anyone could have requested my information. Now on the 25th of December I'm told another payment was supposed to be sent, but the broke it up by 2×$1000 and 1×$500, this is a long ordeal and between the 20th of November till date I've gone Gray. I feel going at this rate i wont have my winnings in another 6 weeks, its so unfair.
Thanks in advance
BOBBY1977ie
I'd appreciate your help as I feel this casino is prolonging the payment process and I'm disappointed as I enjoyed playing here. I made a withdrawel on the 20th of November, sent all documents requested on the 20th except credit card authorizing form as I needed to get this printed and it was sent the 21st, my withdrawel was place back in my balance on the 24th as they said I had not sent all documents requested, when infact I did, it was just that I had 2 reference numbers. On the 26th my documents where approved, on the 4th of December I noticed one of my 4 withdrawals of $2500 was sent to payments,which I received on the 13th of December, all 4 withdrawals are $2500 with a total of $10,000. I've sent my wire details in total 7 times, but their seemed to be an issue everytime i resent, one been a typo mistake, which i clerified , 2nd which it states in the attachment from the casino the account holders address which is registered in the bank, which I issued, but then I was told their was a mismatch from address they had on file, I've explained when signing up to slots of vegas I was asked for a post code, but on my address in bank their is no post code as this is only arriving in the country side of Ireland in the last year or 2 and its not necessary to have this in these rural areas, so to prove this I sent a copy of the heading of my bank statement, which again I was informed they could not except. So once aging I've sent all requested, I just don't want further delays, also what was requested from me as regarding my wire details are slightly different, a new edit was "place of birth" this was not on the original request, Its just becoming so stressful, but having to send the same details 7 times is crazy, I'd just appreciate my winning be sorted in the time frame. They say for security reasons "Everything" yet I can't tell how many times I went on chat and wasn't asked for either my username or email anyone could have requested my information. Now on the 25th of December I'm told another payment was supposed to be sent, but the broke it up by 2×$1000 and 1×$500, this is a long ordeal and between the 20th of November till date I've gone Gray. I feel going at this rate i wont have my winnings in another 6 weeks, its so unfair.
Thanks in advance
BOBBY1977ie
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