Mark all as read

Settings

Notifications
Casino Complaints

Do not pay winnings


Hello forum, and to everyone who reads.

Slotozen casinos have not paid money for more than 3 days, they say that there is a big load, that they can pay payments for up to 5 days, but nothing is written in the rules at all about 5 days. The only thing specified in the rules is payments by bank details within 3 days, and I make a payment to an electronic wallet! 

Today, on 15.01 2022, I wrote to support, they told me to wait for payments for 5 days, (or maybe a month!) in general, some kind of lawlessness, initially set the payment in one amount, then canceled, and broke it into parts.  

I thought maybe the transaction limit does not allow such an amount to be carried out, but no, they still do not pay! The support on the site does not work well, it does not help in any questions, they do not care about the players. 

I didn't expect that there were still such brazen casinos on Softswiss. Please understand my question. They even have a question and answer in the rules, it is written that payments within a few seconds are almost instantaneous.

Disputed Casino Slotozen Casino
Amount руб.30920

Discussion

User name

Dear @Dimaval89,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear DIMAVAL89,

We’re very sorry about the delay with your withdrawal. It was successfully processed on Monday, January 17th.

As for the information you got from our support, it looks like there was an agent's mistake. 3 to 5 working days is the processing time for bank transfer payments after approval, which has nothing to do with your payment method.

Once approved, Piastrix payments are processed instantly. Limits per transaction are: deposit - 300 to 300,000 RUB, withdrawal - 1000 to 100,000 RUB.

We’ll go over this case with the Support Team so we can provide you with better service next time. Thank you for your patience and congrats on your winnings!

Best lo luck,
SlotoZen Team
User name
Dear DIMAVAL89,

We are sorry for the inconveniences yo faced.

We've passed your issue to the relevant department and will get back to you with a reply shortly.

Slotozen Casino Complaint Stats

Resolved 3 / 3
Avg. Amount $944
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

Slotozen Casino Complaints

See all complaints for this casino