Recently I've opened an account at SlotJoint.com.
With my no deposit bonus I've won over €1000 from which I've made an withdrawal of €450.
After I've uploaded my passport and bankaccount details I've received an e-mail from David from the slotjoint.com security departement stating that I've violated paragraph 2.3 of the terms and conditions, claiming that I've opened multiple accounts at their casino and therefore they have declined my payment and closed my account.
This is a false accusation because I've only registered once at their casino.
I've tried to get in contact with slotjoint casino asking how they've determined that I supposedly made multiple accounts and if they could tell me which account(s) I registered more but I'm getting automated e-mail replies stating I should read paragraph 2.3.
I feel duped and I'm getting the feeling this is their procedure to avoid payment.
See the attachment for e-mail correspondence.