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SlotJoint Casino - Payment refused, account closed, unjustified accusations

RESOLVED
Posted on August 7, 2018.

Hi,

Recently I've opened an account at SlotJoint.com.
With my no deposit bonus I've won over €1000 from which I've made an withdrawal of €450.
After I've uploaded my passport and bankaccount details I've received an e-mail from David from the slotjoint.com security departement stating that I've violated paragraph 2.3 of the terms and conditions, claiming that I've opened multiple accounts at their casino and therefore they have declined my payment and closed my account.
This is a false accusation because I've only registered once at their casino.
I've tried to get in contact with slotjoint casino asking how they've determined that I supposedly made multiple accounts and if they could tell me which account(s) I registered more but I'm getting automated e-mail replies stating I should read paragraph 2.3.
I feel duped and I'm getting the feeling this is their procedure to avoid payment.

See the attachment for e-mail correspondence.

Regards,

Dennis

Posted on August 9, 2018.

Dear Dennis,

Thank you for bringing this to our attention.

We are coordinating with AskGamblers and will followup shortly.

Thank you again for bringing this up and we wish you a great day.

Kind regards,

SlotJoint Casino

Posted on August 10, 2018.

Hello Dennis,

As per coordinating with our Security Department, it was noted that we found 6 accounts related to yours which all claimed the no deposit registration free spins. This information has been forwarded to AskGamblers Mediation Service.

Multiple accounts per person, household, IP, etc., are in violation of paragraph 2.3 of the Terms and Conditions.

"Only one Player Account is permitted per person, house, building, mailing address, phone number, IP address, family, Device or Shared Environment. If more than one Player Account is created per person, house, building, mailing address, phone number, IP address, family, Device or Shared Environment then We will close all related Player Accounts and not pay out any winnings or refund any deposits. Family includes, but is not limited to, parents, partners, spouse, children, siblings and close relatives."

Thank you again for sharing your feedback and we wish you all the best!

Kind regards,

SlotJoint Casino

AskGamblers
Posted on August 10, 2018.

AskGamblers Complaints Team has been provided with enough information and evidence on behalf SlotJoint Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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