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SlotJoint Casino - Waiting 2 months for payment

RESOLVED
Complaint Info
Disputed casino SlotJoint Casino
Reason Delayed payment
Amount $ 1100
Posted on June 4, 2020

On April 7/20 I requested to withdraw $1100 from slotjoint casino (CAD), I deposited $150. I verified my documents, however I used my debit MasterCard which does not have my name on the front unless I request it from the bank. As it was required for verification, I went into my bank to request a new debit MasterCard with my name on it. I received this on April 30th and uploaded a picture of it. I was informed that my withdrawal would be sent to be verified and paid and I would receive notification of payment. By May 7th I still hadn’t heard anything so I enquired and was told payment was sent on May 5. On May 11th I received an email that the payment had been sent back as the bank required more information than what they requested (swift code). I sent that in immediately and was told payment was made on May 12th. However, 8 business days had passed and still didn’t receive payment. On May 23rd, they requested bank statements, which I sent. On May 29th after not hearing anything I emailed and they requested another bank statement. On June 2nd I followed up with an email - the response was payment was made on May 5th and then requesting Bank statements to show I didn’t receive it. I was patient and understand they are probably short staffed but now I am getting requests to do things I have already done and saying payment was made May 5th when they informed me that it was returned. I have waited 2 months and would like to receive my payment.

Posted on June 4, 2020

I received my payment today, this has been resolved.

AskGamblers
Posted on June 5, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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