Slow on account verification

From November 29, I sent a document regarding my verification and from time to time they wrote that something was missing. Until finally on December 3 they wrote that they have 3 business days to verify me. Today is December 8th and still no my verification and I wanted to collect my winnings from the casino.

I won $1200 on 7th April 2022 and went through withdrawal process to receive my winnings of $1200. I Received first email from them on 9th of April reg First Payout Verification. Sent them the valid documents needed. Had resent couple of times as images were blurry. Anyway, after bout a week, I reached out asking for update. They replied by saying had maintenance done and that they have sent email to Payment and Finance team. I got that answer back most times I spoke to them, via LiveChat or emails.

It is now 12th May and still has not received my $1200 because they're saying they are having technical issues. I sent proper verification documents and also gave them my banking info. I keep bugging them & they said they're waiting on their payment team. Its been over a month!!

I have tried to make a $100 withdrawal several times since September 18th but no luck yet.

On my transaction history, my initial Neteller withdrawal displayed "error" despite I had made some other Neteller withdrawal successfully before. I contacted support, via live chat and told me to have it cancelled and request it again which I did.

After some days I checked again and the same happened. I contacted again support and told me to try again and asked me my Neteller transaction history to check that it didn't go through; which I did. They also said that Financial department would take the case but I think I only was contacted by them to send the Neteller transactions history, which I did twice as requested. When I contact support now they tell me that the case is being taken by financial department and told them to get in touch or solve it but I just checked and still the same

Thank you for your help

Hi,

On the 24th April I won $1000 x 2 at slotjoint, I did my withdrawal on both amounts separately but on the same day. They checked out one within 1 day and the other 3 days later. On the 29th they accepted my withdrawal and paid me out according to them.

This is a bank transfer to which they say 2 to 8 days for clearance. I've had withdrawals from multiple casinos all via bank transfers and it's taken max 2 days, my bank also said it's not a long process. It's now the 11 th May and no funds. I've repeatedly spoken to them to which I get the same answer you need to wait.

I then get an email from them saying there processing bank is having technical difficulties and my withdrawal is still sitting there and not processed ??? They said to contact them on Monday there time, in which I did and now they are saying you need to wait we have no update for you. 

It feels very wrong and like they are purposely stalling me. I would like some help please