Complaint #12
SlotJoint Casino
Unjustly confiscated 536€ in winnings!
9 years ago
Hi!
I found Slotjoint from Askgamblers and signed up after reading the review here and it all looked good to me with 200% bonus and made my first deposit of 20€ that got me another 40€ bonus. Since I like to play slots and have done so the last 3 years I always read t&c very carefully after making a misstake at Spinempire last year where I played in sek and the maxbet was 5€ not 50sek...they took my 281€ win and I felt so sad, but it was my fault. I mostly singup from casinos registered at Malta, but when I saw that Slotjoint had a rating of 8.9 here at Askgamblers I feelt safe to play. I played for a while and made a withdrawal almost two weeks later for 536€.
Now they sent me a mail in order to verify my account, and all documents were approved so it was only the payout process left, then I got this mail 16/2:
Thu, 02/16/17 11:47 pm
Hello XXXXX,
My name is David from the SlotJoint Casino Security Department.
Per a review of your account we have determined that you have created multiple accounts at our casino, which is in violation of paragraph 2.3 of our Terms and Conditions. As a result I regret to inform you that your account balance was reset to zero and your payout request has become void. The multiple accounts you created will remain closed pending an investigation.
Your deposit was refunded.
Please read Paragraph 2.3 of our Terms and Conditions
"Only one Player Account is permitted per person, house, building, mailing address, phone number, IP address, family, Device or Shared Environment. If more than one Player Account is created per person, house, building, mailing address, phone number, IP address, family, Device or Shared Environment then We will close all related Player Accounts and not pay out any winnings or refund any deposits. Family includes, but is not limited to, parents, partners, spouse, children, siblings and close relatives."
If you have any questions please respond directly to this email, however this decision is final and will not be reversed.
Regards,
David
SlotJoint Security Department
I have never registered two accounts and when I wrote back asking this:
Fri, 02/17/17 2:14 pm
What do you mean? I have only one account that I know of. When did I create
another account? What´s my username on the other account? I will contact
askgamblers asap regarding this since I´m 100% sure I never created more
than one account on your site.
After reading t&c 2.3 over and over again the only thing I could imaginge would be is my IP since I´m using a usb donlge from Tele2 ( my internet provider), it´s a dynamic IP and it changes everytime I close me computer. However if that would be the case they should see that my personal information is only registered once. I feel cheated and hope that you could help my contact them since they won´t give me any more answers.
Here is the last mail from them:
Sun, 02/19/17 6:27 am
Hello XXXXX,
Thank you for your email.
As per my prior email, more than one account was created and used per Paragraph 2.3 of our Terms and Conditions. Unfortunately as per our security system no additional information can be given to you.
Should you wish to refer this case to the AskGamblers Dispute Mediation Service we will provide them with conclusive evidence justifying our position.
Regards,
David
SlotJoint Security Department
I hope that Askgamblers could help me out and bring this to new light since I have not registered two accounts and some misstake must have taken place.
I found Slotjoint from Askgamblers and signed up after reading the review here and it all looked good to me with 200% bonus and made my first deposit of 20€ that got me another 40€ bonus. Since I like to play slots and have done so the last 3 years I always read t&c very carefully after making a misstake at Spinempire last year where I played in sek and the maxbet was 5€ not 50sek...they took my 281€ win and I felt so sad, but it was my fault. I mostly singup from casinos registered at Malta, but when I saw that Slotjoint had a rating of 8.9 here at Askgamblers I feelt safe to play. I played for a while and made a withdrawal almost two weeks later for 536€.
Now they sent me a mail in order to verify my account, and all documents were approved so it was only the payout process left, then I got this mail 16/2:
Thu, 02/16/17 11:47 pm
Hello XXXXX,
My name is David from the SlotJoint Casino Security Department.
Per a review of your account we have determined that you have created multiple accounts at our casino, which is in violation of paragraph 2.3 of our Terms and Conditions. As a result I regret to inform you that your account balance was reset to zero and your payout request has become void. The multiple accounts you created will remain closed pending an investigation.
Your deposit was refunded.
Please read Paragraph 2.3 of our Terms and Conditions
"Only one Player Account is permitted per person, house, building, mailing address, phone number, IP address, family, Device or Shared Environment. If more than one Player Account is created per person, house, building, mailing address, phone number, IP address, family, Device or Shared Environment then We will close all related Player Accounts and not pay out any winnings or refund any deposits. Family includes, but is not limited to, parents, partners, spouse, children, siblings and close relatives."
If you have any questions please respond directly to this email, however this decision is final and will not be reversed.
Regards,
David
SlotJoint Security Department
I have never registered two accounts and when I wrote back asking this:
Fri, 02/17/17 2:14 pm
What do you mean? I have only one account that I know of. When did I create
another account? What´s my username on the other account? I will contact
askgamblers asap regarding this since I´m 100% sure I never created more
than one account on your site.
After reading t&c 2.3 over and over again the only thing I could imaginge would be is my IP since I´m using a usb donlge from Tele2 ( my internet provider), it´s a dynamic IP and it changes everytime I close me computer. However if that would be the case they should see that my personal information is only registered once. I feel cheated and hope that you could help my contact them since they won´t give me any more answers.
Here is the last mail from them:
Sun, 02/19/17 6:27 am
Hello XXXXX,
Thank you for your email.
As per my prior email, more than one account was created and used per Paragraph 2.3 of our Terms and Conditions. Unfortunately as per our security system no additional information can be given to you.
Should you wish to refer this case to the AskGamblers Dispute Mediation Service we will provide them with conclusive evidence justifying our position.
Regards,
David
SlotJoint Security Department
I hope that Askgamblers could help me out and bring this to new light since I have not registered two accounts and some misstake must have taken place.
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