Complaint #10 Slotella Casino

My delayed cashout of 5300euros

By Rmitau

3 years ago

I have won 5300 euros on Slotella casino in the beginning of the month. A few days later, the withdrawal of funds was "approved". 3 weeks later I still haven`t received my withdrawal. I have asked chat abot my withdrawl almost everyday and they keep saying "Wait, your transaction is being processed..." "We will contact you". But they never contacted me.

Dear Askgamblers please help me to resolve this issue!

Disputed Casino Slotella Casino

Reason Delayed payment

Amount €5300

Discussion

AskGamblers

• Support Team

3 years ago

Dear Slotella Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Slotella Casino Complaint Stats

Resolved 2 / 8

Avg. Amount $5,071

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Slotella Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 2 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

Slotella Casino Complaints

See all complaints for this casino

Deposits are missing

I made four deposits a couple of days ago -by BTC and USDT Tether. Two reached my Slotella account and two are missing. All submitted in exactly the same way and confirmed by CEX IO as definitely being processed.

Slotella support does not seem to care or place any urgency on the fact I have around £70 missing. When I contacted them I also asked them to close my casino account which they failed to document. I just need to get these missing funds returned to me asap. Details attached.

Unresolved

£70

Lies about verification, but no money

I play at Slotella Casino. I win some money, I try to withdraw. Nothing happens. I log back in and they have cancelled withdraw (no communication). Finally I get a response from Live Support who tell me that they are processing the withdraw "immediately". Great I think. But nothing is sent. Repeat the same thing every day for 4 days! Always the promise that they are "just processing right now" and then nothing. Now they just ignore my emails.

Slotella homepage advertise as No-KYC. The first thing they did was demand verification! Anyway I sent the verification - then they say they are paying me, but do not send payment. Why so dishonest?

I have heard nothing but lies from this dishonest Slotella Casino. Please Slotella if you care anything about payment review of your customers, stop lying and process your withdraws.

My balance is 20.5k EUR with 1.75k pending withdraw so I have total of 22.25k EUR with this casino, please help.

Unresolved

€22,250

No support nor withdrawals available

Support doesn't answer to help requests, even issue tickets are not given like they they used to be.

Deposit with ltc shows usdt, like it always has.

My withdrawals have been canceled, and I have wagered my deposited more than once. Did not receive any bonus, of course, because those would be available only through support.

Resolved

€250

Deposit not credited and no answer trying to get in contact

3 January i made a btc-deposit from my cryptowallet. The amount still hasnt been credited at my Slotellaccount. The transaction has been confirmed from my wallet. Ive sent Slotella several emails about this but no answer at all.

Its like last time i had problem with Slotella. They are not intrested in answering.

The amount missing is 0.0231414 BTC

When i contacted my walletprovider they told me to send the link of the transaction to Slotella, which ive done, but what does that help if no one answer?

Unresolved

Crypto deposit is not credited

I made a deposit with XRP on 30.12.22. However, the money never arrived in my casino account. I sent it to the correct address given to me by their system. Here I have the link so you can see the process for yourself.

Transactiondetails:
https://bithomp.com/explorer/4134339001B5A53CDE30025D20D8C4611AE7B3B439C3DECE3B287996B0963F5E

I have contacted the casino several times. By email and also by contact form. I do not get an answer.
Thanks askgamblers in advance!

Unresolved

$173

No money and no contact

As you can see attached I've made a withdrawal request 221212 of 980 euro.

I try to get in contact with them with no success. I have written to the support

in the form on the website. I've also sent an email. They don't have any livechat.

Completely silence.

It's not so much more to write about this. The total problem is described.

Resolved