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Golden Star Casino - Requesting me to verify over Skype?!

Aleksa Ancic Bosnia and Herzegovina
posted on November 11, 2016.

I register here win some little money and send my document for verification.After that i got info on live support that they need to do video call ok they call me and after that i got verifiet account.They saw only me on video chat and account on documents info are veried.after more hour on pending whitdrawal they say to i sow id on skype web cam,first time see this medod for verifications documents but my account is in bitcoins i will not show my id on webcam its for sure.So never have problems on eny bitcoin site for my documents and now they whant this ridicolous verifications.I will not show ids documents on WEBCAM because hacking.Just to say its not profitable for 0.1 panding withdrawal that why i not open account on eny service what use webcam verifications entropay ...

posted on November 14, 2016.

Dear ALEKSA < surname removed >,

In all cases, when a player puts on withdrawal of the winnings from the Registration Non-Deposit bonus, he/she must pass the verification. Uploaded pictures we found suspicious, as they show traces of ID correction with photoshop or other photo editor. In such cases, we require verification via a video call. We successfully contacted you, but you have not shown your ID during the call. We suspect you of providing false information about yourself when filling out the questionnaire, That's a clear violation of the casino rules. The only way at this situation to pass verification via video call and show the ID proving your identity - live. In case of a successful verification, you will get winnings within 10 minutes.

Best regards,
Golden Star Casino

Aleksa Ancic Bosnia and Herzegovina
posted on November 14, 2016.

so how to know what i need to show on cam when u not ask me there ,and what is ur info from skype,someone come whit cartoon picture some russian name never write on chat just call me two times watched me verified documents and thats end.When i write here complayin i got again mail that my account is verified,and next day u blocked me.I whant to see u too on video call,logo from site too,i whant to know that i show my id to support from some russian name whit carton picture

posted on November 15, 2016.


Your comments are very important to us. On behalf of the Golden Star team and from me personally, please accept our apologies for this inconvenience. Our consultant will contact you as soon as possible to manage your situation more carefully and take appropriate decision.
We are constantly working to improve the quality of our support service and all your comments will be taken into account.

I wish you all the luck playing with us and hope you have a great day ahead!

Aleksa Ancic Bosnia and Herzegovina
posted on November 17, 2016.

Nobody still not contact me,u wish me luck but my account is blocked

posted on November 18, 2016.

AskGamblers Complaints Team have been provided with sufficient information and reasonable grounds in regards of this complaint to confirm the fact that Golden Star Casino acted in full compliance with their Terms & Conditions. The player failed to meet the verification process and that is why account was blocked and winnings confiscated. Moreover, we have been confirmed that player committed fraudulent activities and thus violated one or more of the Golden Star Casino terms and conditions.

And since AskGamblers Casino Complaints Service is designed and meant to help honest players with real troubles, it is now obvious this is not the case with this particular issue. AskGamblers Complaints Team maintains zero tolerance towards players trying to conduct any kind of fraudulent activities, therefore this complaint is being rejected.

The complaint is now officially closed.