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Sixty6 Casino - Not getting redemption

UNRESOLVED

Complaint Info

Disputed casino

Sixty6 Casino

Amount

$ 700

Mommaj1983 North Carolina Message
1 month ago

I have been a loyal player on Sixty6 since they opened. I visited the site often and randomly got coin packages when I had the extra money to play. Finally, on July 5, 2025, I actually won, so I put in my redemption — it was for $700. Then they did a second verification, which was fine.

I’ve played on other sites before and have never had any issue with redeeming or verification or anything like that. I submitted my documents as they requested. Everything was going okay until yesterday, on the 9th, when I randomly got an email from them stating that they canceled my redemption and my account, citing suspected multiple accounts. And that was just the end of it.

So I immediately started trying to get in touch with customer service because I know for a fact I don’t have multiple accounts. I play on other sites, and I know you can’t have multiple accounts — I would never risk that and lose my winnings. So I kept trying to contact them over and over again, trying to figure out what’s going on and why they think I have multiple accounts.

No one will email me back. No one will talk to me.

Then I woke up this morning and saw that they deposited $60 into my PayPal account for random coin packages I purchased since I’ve been with them. I did not ask them to do that. They did not tell me they were doing it — they just did it on their own.

I don’t even know if that’s the correct amount because I can no longer access my account to see how much I purchased from them. But the $60 they returned is nothing compared to the $700 I was supposed to be able to redeem.

I know for a fact I haven’t done anything wrong in this situation. Upon looking into this, I don’t know what I’m supposed to do. I’ve never had this come up before. I’ve never had anything like this happen.

I can’t get the company to email me back whatsoever about the situation, but I don’t want to just back off, because I know I’m not in the wrong. I should get what I won, fairly. If you're a company and you say you're going to do something, then that’s how it’s supposed to work.

AskGamblers
1 month ago

Dear Sixty6 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Mommaj1983 North Carolina Message
1 month ago

There have been no updates. They still will not reply to my emails..I have asked them about how they supposedly think I have multiple accounts. I know for a fact I don’t I told them I would send them what info they needed to prove this.. yet still noting my verifications went through fine I didn’t hear anything about suspected multiple accounts until I put in my request for my 700 dollar redemption request, I need some sort of help and guidance, I have never had this issue before thank u for your help