Complaint #10 Sixty6 Casino

Account Verified Redemption Denied

By Kirsten D.

3 days ago

I have used Sixty6 platform for over a year now. My account has been fully verified for that year as I have made one purchase and one redemption in the full year of continuing to collect daily bonuses and use their platform. I finally won over their required 100 minimum and they keep declining my redemption stating I need to reverify my account and make a purchase.
Even though their website states no purchase necessary.
They also want my bank statement to have my residential address but I tried to explain to them through support email that's not possible as my bank statements have my PO Box because I live in a rural town. I tried to tell them I could provide a screenshot of my profile on the bank account which shows my full name, residential address and po box (mailing) address but it's like the didn't even read what I said, just responded with basically the same they have been for what seems like a few weeks already. I attached screen shots of my profile and their statement of No purchase necessary. If I need to provide emails im sure I will hear from yall.
Thank you in advance for any support you may be able to offer.

Disputed Casino Sixty6 Casino

Reason Declined payment

Discussion

84 hours left for Sixty6 Casino to respond.

kirstensavage91

• Texas

11 hours ago

The first amount I tried ro redeem was $128.00. 5 total redemption attempts, 4 times through AHC and 1 attempt to my debit card- All 5 redemptions were declined.
While this was happening I emailed support back and forth multiple times- I think the "support" responses through email are bots and not humans. I try to explain to them my account has been verified for a year now and they always respond with what is required of me to have a verified account. One of the requirements being a card I used to purchase a package with 1 time last year- a card I no longer have, explained to them multiple times, a full bank statement from within the last 3 months and it has to show on the statement that one of the transactions is a purchase to their casino, even though they advertise as free. Then the redemption amount went up to $135 which I've attempted to redeem twice- once to the AHC which is already verified and approved on my account since last year and once to the debit card attached to that account-while emailing back and forth with the "support team" who can never answer my questions and seem to have scripted/standard AI type replies.

AskGamblers

• Support Team

1 day ago

Dear Sixty6 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

3 days ago

Dear @kirstensavage91,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Sixty6 Casino Complaint Stats

Resolved 0 / 4

Avg. Amount $255

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

Sixty6 Casino Complaints

See all complaints for this casino

Help they won't pay me my winnings

Have contacted support multiple times, and they keep giving me the run around.

I've been waiting over a week for my 100-dollar withdrawal and have still gotten nothing.

Last time I got my withdrawal of 500 in two days via bank transfer, which usually takes longer than a debit card redemption, which I chose this time.

Unresolved

$100

Given verification and refusing payout by constantly stating verification rules

I have given them 3 different types of verification. A government issued drivers license that was denied cause it’s a commercial driving license which is a license with CDL endorsement. Then I gave a utility bill to prove address along with bank statement to prove wealth. Got told they sent to verification team who were going to resolve but haven’t as I asked today and they said I need a passport which I can’t obtain and even if so would take well over a month. I have screenshots of chat. It’s only $110 bucks cashout can’t believe it’s been this hard. I can’t post the screenshots but I have them in case anyone needs the proof

Unresolved

$110

Closed Account with 110SC in it

I couldn't cash out. They've rejected all 3 of my banks with this response:

"We’d like to inform you that your recent withdrawal request was not processed successfully due to an unexpected issue during external payment processing. Please note that this issue is not related to your account or payment method specifically."

Support was no help, so I left a 1 star trustpilot review and then a few days later they closed my account with 110SC in it. I bought two packages and then logged in daily for MONTHS just for them to scam me :/

Unresolved

$110

Not getting redemption

I have been a loyal player on Sixty6 since they opened. I visited the site often and randomly got coin packages when I had the extra money to play. Finally, on July 5, 2025, I actually won, so I put in my redemption — it was for $700. Then they did a second verification, which was fine.

I’ve played on other sites before and have never had any issue with redeeming or verification or anything like that. I submitted my documents as they requested. Everything was going okay until yesterday, on the 9th, when I randomly got an email from them stating that they canceled my redemption and my account, citing suspected multiple accounts. And that was just the end of it.

So I immediately started trying to get in touch with customer service because I know for a fact I don’t have multiple accounts. I play on other sites, and I know you can’t have multiple accounts — I would never risk that and lose my winnings. So I kept trying to contact them over and over again, trying to figure out what’s going on and why they think I have multiple accounts.

No one will email me back. No one will talk to me.

Then I woke up this morning and saw that they deposited $60 into my PayPal account for random coin packages I purchased since I’ve been with them. I did not ask them to do that. They did not tell me they were doing it — they just did it on their own.

I don’t even know if that’s the correct amount because I can no longer access my account to see how much I purchased from them. But the $60 they returned is nothing compared to the $700 I was supposed to be able to redeem.

I know for a fact I haven’t done anything wrong in this situation. Upon looking into this, I don’t know what I’m supposed to do. I’ve never had this come up before. I’ve never had anything like this happen.

I can’t get the company to email me back whatsoever about the situation, but I don’t want to just back off, because I know I’m not in the wrong. I should get what I won, fairly. If you're a company and you say you're going to do something, then that’s how it’s supposed to work.

Unresolved

$700